In this episode Leah and C.J. discuss setting boundaries between you and your fanbase in proactive ways to create a better customer support experience for you and your fans. In other words, setting boundaries is for more than protecting you, your privacy, and your time. It’s about creating a better experience for them too.
As Leah and C. J. touch on their personal experiences, they provide key insights to setting up boundaries, creating customer support techniques, and utilizing guidelines for conversing on social media.
Customer Service is more than what we think, and it’s so important in the age of social media and digital marketing that you have to get it right from the beginning, and in this episode you’ll learn how!
Key Points From This Episode:
The new role and accessibility of musicians Separating your personal and business life Different types of boundaries to have The importance of customer service Handling negative customer behaviors Setting up customer expectations Professional attitude and mindset Problem solving in the customer service area How to converse on social media Setting up a P.O. Box Setting up business hours Tweetables:
“The battle you have to win every day is the battle of the newsfeed.” - @metalmotivation [0:04:26]
“I’m going to have a personal page that’s for me, my personal profile. I’m going to have a professional page, and that’s where I’m going to post all my music stuff.” - @LEAHthemusic [0:08:17]
“(Customer’s) expectations are incredibly high for response on all platforms at all times.” - @LEAHthemusic [0:010:18]
“If there’s anything really important that you need them to know put it in the receipt email.” - @LEAHthemusic [0:015:55]
“We’re always looking to improve what we’re doing on our end, so I never automatically blame the person” - @LEAHthemusic [0:016:39]
“Put yourself in the shoes of a fan who’s buying something from you.” - @LEAHthemusic [0:18:39]
“I think what’s most important is the change that needs to happen in the artists themselves, to be strong, to learn to be firm, to know that just because this one person is difficult to deal with, is not a reflection on you.” - @metalmotivation [0:21:33]
“Boundaries and dealing with customer service are part of growing your empire.” - @LEAHthemusic [0:28:10]
“I try to treat every interaction as though this is life or death for my business.” - @LEAHthemusic [0:35:49]
Links Mentioned in Today’s Episode:
Book a Call With Us — http://www.CallSMA.com
Noe Venable (Student Spotlight) — https://www.facebook.com/noevenablemusic/