EP4 The balance between hard-wiring and agility for GBS talent with Deborah Kops

Today on SSONext, host Barbara Hodge sits down with Deborah Kops - Advisor to global business services organizations committed to survive and thrive. Deborah is now focused on their single most critical success factor -talent.

She is Managing Principal of Sourcing Change dedicated exclusively to shared services and outsourcing change management strategy. With experience as a shared services executive, buyer, provider, and private equity adviser, Deborah works with leading companies to manage globalization challenges.

Deborah and Barbara dig into:

✅ Why talent functions hardwired but models are agile

✅ What’s behind talent shortage in the shared services space?

✅ How COVID has affected the delivery models of organizations, making them lose the sense of entity

✅ The capabilities (not skills) and mindsets that shared services professionals need to focus on

For the full details on that and a lot more, 🎧 listen to the episode 🎧 

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