171 episodes

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Gain Grow Retain: B2B SaaS Customer Success Gain Grow Retain

    • Business
    • 5.0 • 1 Rating

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

    The 10 Customer Commandments w/ Megan Bowen

    The 10 Customer Commandments w/ Megan Bowen

    In today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments.

    Megan's post on The 10 Customer Commandments.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 40 min
    Utilizing Health Scores w/ Sean Fleming

    Utilizing Health Scores w/ Sean Fleming

    Today Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 38 min
    Creating More Brand Advocates w/ Gurdev Anand

    Creating More Brand Advocates w/ Gurdev Anand

    Today Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 40 min
    Enterprise Customer Success Without A Contract w/ Jacob Laufer

    Enterprise Customer Success Without A Contract w/ Jacob Laufer

    Today Jacob Laufer is on the show to discuss enterprise customer success without a contract

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 40 min
    Customer Success at Scale w/ Peter Armaly

    Customer Success at Scale w/ Peter Armaly

    This week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 53 min
    The Impact of Your Words w/ Linda Matthews

    The Impact of Your Words w/ Linda Matthews

    This week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 40 min

Customer Reviews

5.0 out of 5
1 Rating

1 Rating

Top Podcasts In Business

You Might Also Like