PG Pulse

Press Ganey
  • 0,0 (0)
  • AFFAIRES
  • TOUTES LES 2 SEMAINES
PG Pulse

Welcome to PG Pulse, Press Ganey’s podcast where we dive deep into healthcare innovation and the Human Experience. In each episode, celebrated leaders across the industry—and beyond—explore the dynamic interplay between the people, processes, and technology shaping the future of healthcare. As we chart a new course for patient experience, employee engagement, safety and quality, clinical outcomes, and more, PG Pulse is your go-to source for insights and thought leadership. Join us, as we unpack challenges, dissect complexities, and pioneer solutions to drive meaningful, sustainable, industry-wide change, together.

Épisodes

  1. The human side of healthcare: Balancing compassion and innovation

    15 JANV.

    The human side of healthcare: Balancing compassion and innovation

    In a data-driven world, the human element in healthcare often gets overlooked. But what if healthcare could balance compassion with innovation and clinical outcomes?  In this episode of PG Pulse, Press Ganey Chairman and CEO Pat Ryan talks with David Dill, Chairman and CEO of LifePoint Health from the floor of Nashville Healthcare Sessions. Together, they discuss how purpose-driven leadership is reshaping healthcare. Guided by quality and compassion, they explore LifePoint’s innovative approaches to exceptional care, resilient teams, and community uplift—all rooted in a simple philosophy: Do the hard stuff with heart.   Tune in to learn:   - How to build a resilient workforce supported by systems, not just individual grit.   - Ways to create a culture of belonging and community responsibility.   - Why leading with quality drives financial success and strengthens partnerships.   - How organizations can power economic growth.   - The role of new technologies in expanding care access and enhancing the patient experience.

    31 min
  2. From search to experience: how AI is changing consumer behavior and safety in healthcare

    2024-12-05

    From search to experience: how AI is changing consumer behavior and safety in healthcare

    AI has matured from buzzword to building block of highly successful healthcare organizations. It’s fundamentally reshaping how consumers find and choose care, and empowering organizations to deliver safer, higher-quality experiences. But, while its potential is immense, so too are the challenges. In this episode of PG Pulse, Press Ganey Chief Safety and Transformation Officer Dr. Tejal Gandhi sits down with Reed Mollins, SVP, Digital Services, to discuss AI’s impact on safety and the consumer experience—and more.   Tune in to explore:  - AI’s growing role in the pursuit of zero harm, including its ability to predict and prevent safety events   - How AI is reshaping the consumer journey—especially search—as well as the unexpected connections between marketing and safety  - Navigating issues of trust and transparency, including ethical considerations around informed consent and potential biases   - How AI reduces repetitive tasks and cognitive load, so the workforce can deliver the safest, highest-quality care  - The dangers of creating a two-tiered system, where resource-rich organizations zoom ahead, and smaller ones struggle to keep up  - How can we harness this technology responsibly, without losing the human connection at the heart of our industry

    47 min
  3. Helping healers heal: Empowering human potential in healthcare

    2024-11-07

    Helping healers heal: Empowering human potential in healthcare

    How does a complex healthcare system ignite culture centered around individual well-being? As challenges like burnout, compassion fatigue, and staffing shortages echo throughout the industry, the solution may be rooted in something deceptively simple: human connection—and an understanding that, despite our differences, we have more in common than we think. In this episode of PG Pulse, Press Ganey Chairman and CEO Pat Ryan sits down with Jeremy Segall, Assistant Vice President and System Chief Wellness Officer at NYC Health + Hospitals, for a candid discussion on workforce well-being—and the stark realities of working in healthcare today. They explore the power of connection, the link between employee well-being and patient experience, and how this alignment speaks to the heart of healthcare: our shared humanity. Join the conversation for insights on: - The science of workforce well-being—as well as its ripple effect across patient safety, experience, loyalty, and more - Helping employees bring their authentic self to work, and developing psychological safety as the foundation for a thriving healthcare ecosystem - Leading with vulnerability, modeling compassion, fostering empathy, and building resilience within a high-stakes, high-stress environment - The power of peer networks and social capital, plus best practices around cultivating an environment where employees feel valued and supported, respected and empowered - Promoting a culture where seeking support is a strength, not a stigma - Modeling generosity of spirit, integrity, and accountability to inspire a culture where everyone leaves the workplace better than they found it

    58 min
  4. Putting members first: Blue Shield’s data-driven approach to exceptional experiences 

    2024-09-24

    Putting members first: Blue Shield’s data-driven approach to exceptional experiences 

    In today’s complex, ever-changing healthcare environment, member experience is the ultimate battleground. Consumers have more choice than ever, but access remains a massive barrier to care. Health plans must constantly innovate to meet their needs and stay ahead of the curve, even when the goalposts keep moving. Hosted by David Shapiro, Press Ganey General Manager of Member Experience, this episode of PG Pulse features Christine McKinney, VP Marketing and Member Experience at Blue Shield of California, to dissect the intricacies of member experience today. Learn how the health plan leverages quantitative and qualitative data to personalize the healthcare journey for a diverse population of 4.6 million individuals. Tune in to explore: - How Blue Shield stays on the pulse of evolving member needs by actively listening, and turning qualitative feedback into quantifiable insights that drive action. - Key strategies for identifying the moments that matter in the member journey, and how to use these touchpoints to improve the experience. - How Blue Shield leverages insights from surveys, digital interactions, and AI to identify pain points and implement targeted solutions, tailored to different populations. - Blue Shield’s initiatives around benefit education, empowering members to successfully navigate healthcare and improving outcomes. - How to translate net promotor scores to business outcomes like member engagement, member retention, and profitability. - The power of personalization in a data-driven, digital-first environment. - The technological advancements—including virtual care and member health records—shaping the future of seamless, integrated experiences.

    28 min
  5. Let’s talk about it: A new path to youth mental health

    2024-08-26

    Let’s talk about it: A new path to youth mental health

    Youth mental health has reached crisis levels, alarming healthcare providers across the country. Social media, which makes people feel excluded and sets unrealistic expectations. Algorithms, which amplify dangerous content and create echo chambers of negative feedback. The ongoing pressures of being young today. And not enough mental healthcare providers to keep up with demand. This "perfect storm" creates a vicious cycle: The less accessible mental healthcare is, the more severe mental health issues become. Charlie Health is tackling these challenges—and more—head-on. In this episode of PG Pulse our host, Dr. Tom Lee, Press Ganey’s Chief Medical Officer, sits down with Dr. Caroline Fenkel, Cofounder and Chief Clinical Officer of Charlie Health, to examine the rise in youth mental health issues, and what’s fueling it. They discuss the impact of social media on the next generation—both its pitfalls and its potential to bring people together. Tune in to learn:   - How “social” is social media, really? It is, in part, responsible for an offline isolation epidemic. But when used correctly and thoughtfully, technology can be part of the solution to the mental health crisis among teens and young adults.   - The power of community—on and offline: Explore the importance of connection and support in mental health recovery. See how Charlie Health fosters peer relationships through virtual group therapy and how its team is revolutionizing mental healthcare through accessible, evidence-based treatment.   - Why mental health, like physical health, can’t wait: See how Charlie Health is addressing the urgent need for timely mental health support by eliminating waitlists and providing immediate access to care, via teletherapy—and making sure mental healthcare is accessible to all.

    27 min
  6. One system, one culture: Cultivating trust and belonging at Cook Children’s

    2024-07-23

    One system, one culture: Cultivating trust and belonging at Cook Children’s

    At the heart of every thriving healthcare organization is a strong workplace culture. But how do you create continuity and make sure everyone feels like they belong, when employees are scattered far and wide? Hosted by Jessica Dudley, MD, Press Ganey’s Chief Clinical Officer, this episode of PG Pulse explores how Cook Children's Health Care System has built, and maintained, a culture of excellence. From humble beginnings as a 30-bed hospital to the regional powerhouse it is today, they delve into the complexities around scaling culture and preserving a consistent identity—despite growing pains. Join us as Dr. Dudley sits down with Cook Children’s VP of Brand and Team Experience Kathy McLean, VP of Experience Megan Chavez, and Chief Administrative Officer Keith Holtz to discuss how they prioritize connection, collaboration, and social capital. Tune in to learn: · Strategies for keeping workers engaged, supporting their well-being, and reducing employee burnout · How to use data to measure and improve your workplace culture · Tips for creating a consistent and positive experience for staff, patients, and their families, no matter where they are

    26 min
  7. Redefining nurse resilience in the age of innovation

    2024-06-12

    Redefining nurse resilience in the age of innovation

    The nursing workforce is the backbone of healthcare. Beyond serving as front-line clinicians, they deliver holistic care by providing emotional support and connection alongside their medical expertise—all essential components of optimal outcomes. Hosted by Jeff Doucette, Press Ganey's Chief Nursing Officer, this episode dives into the real, raw, and inspiring realities of nursing today. He’s joined by Orlando Health’s David Willis and Cedars Sinai’s Annie Azor-OCampo—the two winners of the peer-nominated HX24 Nursing Excellence Award—to explore what ignites nurses’ passion, how to cultivate resilient teams, how to forge human connections in the digital age, and the art of self-care in the face of uncertainty. These nursing leaders got together at HX24 to discuss: - How nurses can reclaim a sense of self and build resilience amid the relentless daily pressures on the job, and the importance of celebrating wins big and small. - The undeniable power of active listening, open communication, and collaborative problem-solving—not just to minimize burnout, but to build truly thriving teams. - How to leverage technology for efficiency, while safeguarding the human connection so essential for exceptional patient care. - Opportunities on the horizon, and how nursing leaders can reignite the flame of hope for long-tenured nurses as well as the next generation.

    29 min
  8. Hospitality in healthcare: Delivering exceptional patient experiences

    2024-05-15

    Hospitality in healthcare: Delivering exceptional patient experiences

    What makes a truly exceptional patient experience? It's not just about safety, quality care, and positive outcomes. It's the complete picture, including every encounter a patient has throughout their healthcare journey. Two healthcare leaders and hospitality veterans are borrowing a page from their former industry’s playbook by recognizing that the details matter, and treating each interaction as a chance to elevate the patient experience. A seamless appointment booking process. A friendly greeting and a neatly made bed upon arrival. Delicious and nutritious meals and a calming in-room atmosphere. It’s the seemingly little things that can be the difference between a top experience and one that’s only ho-hum. Hosted by Press Ganey Chief Medical Officer Dr. Thomas Lee, this episode features Sven Gierlinger, who cut his teeth at the Ritz-Carlton and serves now as Senior Vice President and Chief Experience Officer at Northwell Health; and Pierre Pham, who brings his experience at Starwood Hotels and Resorts to his role as Chief Experience Officer at NYC Health + Hospitals/Elmhurst. Tune in to explore: - Hospitality concepts like humility, anticipating needs, and exceeding expectations that can—and should—be applied in healthcare - How simplifying navigation and prioritizing ease of access significantly influences the patient experience - Why seemingly small details, like aromas and food quality, can dramatically impact patients’ perceptions of care - The importance of fostering genuine connections in healthcare, and the role collaboration plays in improving the Human Experience

    27 min
  9. The case for optimism—and hope—in pediatrics

    2024-04-22

    The case for optimism—and hope—in pediatrics

    Pediatric care is different. Children and their families, facing uncharted territory at a vulnerable time in their lives, rely on hope to light the path forward. In this episode of PG Pulse, host Chrissy Daniels, Press Ganey’s Chief Experience Officer, sits down with two inspiring leaders in pediatrics: Kurt Newman, the recently retired President and CEO of Children's National Hospital, who received the Lifetime Achievement Award at Press Ganey's HX24 conference; and Madeline Bell, the 2024 recipient of the CEO of the Year Award for her stewardship at Children’s Hospital of Philadelphia. This episode explores: • How healthcare leaders can cultivate a culture of optimism by staying connected to the front lines • A framework for human-centered design built on the needs of patients, their families, and their healthcare teams • How technology, complex social issues, and a changing healthcare landscape impact the patient and family experience in pediatrics • Insights into the future of care, fueled by advancements in AI and a focus on early intervention • The power of hope, and how collaborations between patients, families, caregivers, and leadership can forge a path forward, and shape a brighter future for healthcare

    22 min
  10. Safety and high reliability in healthcare: Making the right thing, the easy thing, every time

    2024-04-08

    Safety and high reliability in healthcare: Making the right thing, the easy thing, every time

    Safety is the foundation of healthcare. It underpins all experiences, for patients and employees. And it takes the dedication and diligence of every person at an organization—from the boardroom to the bedside—to put safety first, embed it as a core value, and continually advance the industry toward zero harm. Hosted by Press Ganey Chief Safety and Transformation Officer Dr. Tejal Gandhi, this podcast examines the critical role of safety as the foundation of the Human Experience in healthcare. She's joined by Sonja McLendon, Chief of Operational Excellence at Northeast Georgia Health System, and Dr. Michelle Schreiber, Deputy Director of the Center for Clinical Standards and Quality at the Centers for Medicare & Medicaid Services (CMS), to discuss strategies for creating safe environments, achieving optimal outcomes, and building trust. Tune in to explore: - Key characteristics of High Reliability Organizations (HROs), as well as practical steps for building a robust culture of safety - How technology can improve safety, from telehealth expanding safe access to care, to AI helping employees predict and prevent safety events - Automating administrative tasks and reducing friction points for both patients and employees, enabling them to build stronger 1:1 connections - Creating a holistic view of the patient that considers social determinants of health and other external factors impacting care - Empowering patients to actively participate in safety as well as their personal care journey overall

    21 min
  11. Healthcare's digital transformation: Optimizing care and empowering people at HX24

    2024-03-14

    Healthcare's digital transformation: Optimizing care and empowering people at HX24

    The healthcare industry is undergoing a massive transformation, driven by powerful digital tools, like generative AI and machine learning. But how do we make sure this revolution translates into real improvements for patients and providers? How do we get the core infrastructure in place to build upon? And how do we keep the human element at the heart, so everyone benefits from this technological revolution? Moderated from the stage of HX24 by Press Ganey’s President and Chief Operating Officer Darren Dworkin, this episode of PG Pulse dives deep into healthcare's digital transformation with three industry leaders: Daniel Barchi, Chief Information Officer, CommonSpirit Health; Emily Barey, Chief Nurse Evangelist, Epic; and Novlet Mattis, Senior Vice President, Chief Digital and Information Officer, Orlando Health. Join the conversation to explore: - The cutting-edge advancements like generative AI that are promoting health equity, breaking down language barriers, and empowering patients. - Strategies around readying the workforce for these new tools and helping them leverage digital technologies across departments and their health system. - Getting buy-in from nurses and physicians, and ensuring technology augments and optimizes their workflows—so clinicians can focus on what matters most: the patient.

    22 min
  12. Why we need gritty people: Resilience, innovation, and social capital in healthcare

    2024-02-21

    Why we need gritty people: Resilience, innovation, and social capital in healthcare

    Join Press Ganey for the inaugural episode of PG Pulse—a podcast that brings together industry change-makers to explore the Human Experience in healthcare. In this debut episode, recorded live at the HX24 conference, we sit down with two visionary thinkers: Kavita Bhavan, MD, Chief Innovation Officer at Parkland Health and HX24 Physician of the Year; and Angela Duckworth, academic, psychologist, author, and Cofounder of Character Lab. Hosted by Press Ganey Chief Medical Officer Dr. Thomas Lee, this episode delves into critical themes around social capital and grit in healthcare. Listen in for their dynamic discussion on: - How strong social connections within healthcare teams empower better patient care - Why cultivating “grit” is so essential for navigating existing and emerging healthcare challenges - The science of resilience and its relationship to optimism—as well as their powerful applications across healthcare

    14 min
  • 12 épisodes

À propos

Welcome to PG Pulse, Press Ganey’s podcast where we dive deep into healthcare innovation and the Human Experience. In each episode, celebrated leaders across the industry—and beyond—explore the dynamic interplay between the people, processes, and technology shaping the future of healthcare. As we chart a new course for patient experience, employee engagement, safety and quality, clinical outcomes, and more, PG Pulse is your go-to source for insights and thought leadership. Join us, as we unpack challenges, dissect complexities, and pioneer solutions to drive meaningful, sustainable, industry-wide change, together.

Informations

  • Créateur
    Press Ganey
  • Années d’activité
    2024 - 2025
  • Épisodes
    12

Pour écouter des épisodes au contenu explicite, connectez‑vous.

Suivez l’actualité de cette émission

Connectez-vous ou abonnez-vous pour suivre des émissions, enregistrer des épisodes et obtenir les dernières mises à jour.
Sélectionnez un pays ou une région

Afrique, Moyen-Orient et Inde

Asie-Pacifique

Europe

Amérique latine et les Caraïbes

Les États-Unis et le Canada