Tenant Experience Network (TEN)

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Tenant Experience Network (TEN)

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

  1. Unlocking CRE insights with Adam Jacobs, National Head of Research, Colliers

    -4 J

    Unlocking CRE insights with Adam Jacobs, National Head of Research, Colliers

    In this episode, host David Abrams is in conversation with Adam Jacobs, National Head of Research, Colliers. We cover a wide range of topics, including the impact of data on occupancy levels, how CRE is responding to changes in the marketplace due to the pandemic, and the realities of demand and occupancy in urban vs. suburban locations. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    44 min
  2. AI, data, and the future of sustainable real estate with Gary Chance | CEO | Nantum AI

    21 OCT.

    AI, data, and the future of sustainable real estate with Gary Chance | CEO | Nantum AI

    In this episode, host David Abrams is in conversation with Gary Chance, CEO at Nantum AI. Gary shares how his team is utilizing the latest technology and data to write better algorithms that save real estate tenants and owners more money, energy, and ultimately, to provide a better indoor experience overall. If you’re interested in AI and the impact it’s having on the built world, this episode is for you. Don’t forget to subscribe so you never miss an episode.

    37 min
  3. Global Proptech trends and insights with Ivo van Breukelen, Managing Partner, The Proptech Connection

    27 SEPT.

    Global Proptech trends and insights with Ivo van Breukelen, Managing Partner, The Proptech Connection

    In this episode, host David Abrams is in conversation with Ivo van Breukelen, Managing Partner at The Proptech Connection. Ivo and his team are tracking an impressive 19,000 proptech companies to provide global market intelligence and insights on what’s happening in the industry. Keep listening to learn more about their data-led approach and Ivo’s passion for innovation in the built world. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    32 min
  4. Charting your path in CRE with Emily Hanna | Managing Partner, Investments | Crown Realty Partners

    11 SEPT.

    Charting your path in CRE with Emily Hanna | Managing Partner, Investments | Crown Realty Partners

    In this episode, host David Abrams is in conversation with Emily Hanna, Managing Partner of Investments at Crown Realty Partners. During our conversation, Emily shares a wonderful story about how she actually wrote the job posting for her first job in Commercial Real Estate. It led to her joining the team at Allied Properties REIT, working under the watchful eye of Michael Emory, a previous guest on this podcast. I can’t wait for you to hear more of her story!Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    42 min
  5. Martin Kelly | President | Blueprint | Creating the Blueprint for the future of real estate

    14 AOÛT

    Martin Kelly | President | Blueprint | Creating the Blueprint for the future of real estate

    In this episode, host David Abrams is in conversation with Martin Kelly, President of Blueprint: The Future of Real Estate. Martin shares his career journey. He initially aimed to become a barrister in England but ended up in the world of events and infrastructure investment. This path eventually brought him to the U.S., where he took over an events business in New York. During the pandemic, Martin joined a firm that connected family offices, institutional investors, and alternative funds with investment opportunities through innovative technology. After that firm was acquired, Martin had the chance to join the Blueprint team as President, helping to elevate the event to new heights. Martin shares his insights on how Blueprint stands out from other CRE events, emphasizing their focus on creating a unique experience—something we can totally relate to. He also hinted at some exciting new features for Blueprint participants. One major topic at Blueprint will be space utilization, with numerous presenters and sessions offering insights from various industry sectors. If budget weren’t a constraint, Martin envisions continuing to enhance the Blueprint experience, providing more opportunities to explore and interact with products and services. We also talk about the many stakeholders now involved in space utilization discussions, including the role cities can play. Blueprint aims to be a hub for all kinds of partnerships, and Martin and his team are committed to making that happen. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    40 min
  6. Jeff Frick | Founder | Menlo Creek Media and host of Turn the Lens and Work 20XX podcasts | Understanding the changing purpose of physical space

    9 JUILL.

    Jeff Frick | Founder | Menlo Creek Media and host of Turn the Lens and Work 20XX podcasts | Understanding the changing purpose of physical space

    In this episode, we learn about Jeff’s career journey, his experience in the events business, and the impact of the pandemic on his business. As his business transitioned to remote operations, Jeff began to explore new ways to build community using social media platforms. Shortly after, he launched Work 20XX to provide thought leadership on the future of work. Jeff readily admits that he had no commercial real estate experience when he first embarked on this journey. He relied on his genuine curiosity to lead him in new directions, never afraid to learn and try new things. Jeff shared his thoughts on how certain costs have moved from being “fixed” on the balance sheet to being more “variable” on the income statement. I really appreciate Jeff’s insights on segmentation and intention—an excellent way to understand the changing purpose of physical space. Real estate now needs to focus on attracting people to spaces in ways that aren’t possible at home, making hospitality a crucial theme. Jeff also shares some insights on the advances in wireless technology and environmental elements impacting CRE. I learned a lot from our conversation and value his level-headed and thoughtful analysis of all things related to how and where we work. I look forward to staying connected with Jeff and continuing to tap into his expertise and thought leadership. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    45 min
  7. Ryan Speers | Partner & COO | Workhaus | The future of work is flexible

    24 JUIN

    Ryan Speers | Partner & COO | Workhaus | The future of work is flexible

    In this episode, host David Abrams is in conversation with Ryan Speers, Partner and COO at Workhaus. Ryan shares his early beginnings leading a marketing agency. During that time, Ryan had a yearning to build something, rather than just serve as a consultant. He shares how he met his business partner and ultimately ventured into the co-working industry to become a partner at Workhaus. Today the company has grown to 12 locations in Toronto, Kitchener-Waterloo and Calgary. Ryan acknowledges that his naïveté was an early advantage to entering a new industry with no existing playbook and rules evolving every day. I loved hearing about Ryan’s appreciation for the different skills he and his partner each bring to the table. He highlights some of the different scenarios that his business is now helping to address as companies assess their real estate strategies. To do that, there is a greater reliance on technology and predictive analytic solutions to help meet these emerging needs. If given a blank cheque to invest in the business, Ryan would put 100% of the funding into expanding across Canada. His co-working business is at the forefront of the hospitality and customer experience conversations that are happening as CRE continues to up its game on this front by offering essential amenities to help drive user engagement and enjoyment. Tune in to learn more about Ryan’s perspective on Workhaus being a tech-enabled business versus a technology business. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    41 min
  8. Bryan Berthold | Global Lead Workplace Experience | Cushman & Wakefield | Developing and supporting workplace experience

    12 JUIN

    Bryan Berthold | Global Lead Workplace Experience | Cushman & Wakefield | Developing and supporting workplace experience

    In this episode, host David Abrams is in conversation with Bryan Berthold, Global Lead Workplace Experience at Cushman & Wakefield. Bryan shares his journey to commercial real estate and how he got started in the business. Bryan studied architecture and eventually found his way to commercial real estate helping companies develop their strategic plans around workplace requirements. He then applied his analytical skills to focus on his passion for the experience of people and eventually found his way to Cushman & Wakefield where he leads their employee experience practice. Bryan acknowledges the big shift we are seeing in the purpose of the office, from the place where you did so many different things, to a place where the focus is now about building community and connection. He emphasizes the importance of understanding the needs and preferences of the different types of users and how that drives attendance and engagement. It is not one size fits all. We went on to discuss Bryan’s thoughts on viewing spaces and then creating an associated experience to support them. This led to a discussion about hospitality and the need to have people at the core of everything owners, operators and occupiers do. Bryan offered a critically important insight into how technology is being used in CRE, specifically having to be more user-centric to better meet emerging needs.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    46 min
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À propos

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

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