Meal Delivery App Fees Are Killing Restaurants with ChowNow CEO Chris Webb

There’s been a lot of talk about meal delivery apps like Uber Eats and Postmates gauging small restaurants with fees. Some of them even have slick Super Bowl ad campaigns that pretend to support local businesses, and meanwhile they're charging more than 30% fees to the already-struggling industry, as well as withholding customer data from the restaurants. ChowNow is an LA-based meal delivery app that offers a solution to the struggling industry. Its services are not on based on a percent of sales, but rather a flat monthly fee, and the company shares user data from its platform with the restaurants so that their customers remain, well, their customers if they decide to de-platform, rather than being shuffled over to the next restaurant willing to pay the fees on their app. We sit down with ChowNow CEO Chris Webb about how and why he started this business, his proposed solutions to the inequity within the delivery sphere, and where they see the platform going in the years to come.

Be sure to give us a follow over on Instagram @kristasimmons @forkintheroadmedia for more updates.