77 episodes

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Navigating the Customer Experience Yanique Grant, Customer Experience Strategist, Entrepreneur

    • Business
    • 5.0, 5 Ratings

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

Rodjanz ,

Great content

It seems like no matter what we do, it involves customer service. A good place to come for this type of advise.

EdgeMotivationScotty ,

Necessary for Business

This Podcast is so necessary for any business owner. The information is top notch, the guests are relevant, and Yanique's voice/delivery is amazing! A must listen!

Scott Doucet - Podcast Discovery Center

Matt Mawhinney ,

Great thoughts on Customer Service, Marketing, etc.

I really enjoyed listening to these episodes, and gained something different from each one that I'll be applying to my business. Thanks Yanique!!

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