Sabih Ahmed on Mastering Conversational AI for Business Behind the Growth

In this episode of Behind the Growth, host Imran Mian welcomes Sabih Ahmed from Scotiabank, who shares his decade-long experience in deploying conversational AI. Sabih emphasizes the importance of aligning conversational AI applications with customer needs over mere cost-cutting. He explains how these technologies should focus on high-volume, low-complexity tasks to optimize operational efficiency. Sabih also discusses the critical steps involved in developing conversational AI from identifyi...