Behind the Growth mobileLIVE

In this episode of Behind the Growth, Mike Hamilton, President of GE HealthCare Canada, explores the critical role of AI and digital transformation in the healthcare sector. He discusses GE HealthCare's innovative solutions, including AI-powered technology like True Fidelity in CT scanning, which revolutionizes cardiac care by providing clinicians with detailed real-time heart images. This technological leap enhances image clarity, leading to more accurate diagnoses and better patient outcomes.

As the conversation continues, Mike elaborates on the broader implications of digital transformation in healthcare, pointing out its challenges and opportunities. He discusses the Canadian healthcare system's progress in digitizing health records and adopting telemedicine, propelled significantly by the pandemic's demands. Despite these advances, Mike highlights obstacles such as reliance on legacy systems, regulatory complexities, and cybersecurity concerns.

Looking to the future, Mike envisions a healthcare system in which AI models support clinical decision-making and predict patient health outcomes years in advance. This anticipatory approach could improve patient care, making it more proactive and personalized.

He also advocates for collaboration between technology providers and healthcare professionals to maximize the benefits of digital solutions, emphasizing the necessity of training and education to utilize AI tools effectively.

Key Highlights:
- "True Fidelity" AI revolutionizes cardiac care with precise, real-time imagery
- AI in Canadian healthcare improves radiology workflows and diagnostic accuracy
- Challenges to digital healthcare include legacy systems and regulatory issues 
- Public opinion favors AI enhancements in healthcare imaging 
- AI's predictive capabilities are set to transform proactive patient care 

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, host Imran Mian chats with Matt Collins, Chief Commercial Operations Officer at Calix, a company that transitioned from a traditional networking equipment provider to a cloud services leader. Matt shares insights into how Calix shifted from hardware to software, detailing the strategic vision, challenges, and the importance of meeting customer needs.

As the episode progresses, Matt talks about the leadership and collaboration strategies at Calix. He highlights the necessity of reskilling the workforce, hiring new talent with software and cloud expertise, and building a culture of transparency, dynamic tension, and collaborative decision-making. The conversation also touches on the challenges and advantages of remote work, highlighting the importance of technological and cultural enablement to ensure productivity and inclusivity in a virtual environment.

Matt then discusses Calix's impact on broadband service providers, emphasizing net promoter scores as a key metric of customer satisfaction and loyalty. Looking to the future, he explores the role of AI in transforming customer interactions and operational efficiency, and how broadband expansion is shaping industry economics and competition. He underscores the necessity for service providers to deliver compelling experiences to stay relevant.

Finally, Collins offers advice for aspiring leaders, encouraging boldness, resilience in the face of failure, and a focus on understanding the "why" behind actions to drive meaningful change. This episode provides valuable insights into navigating industry shifts, fostering customer partnerships, and driving impactful transformations.

Key Highlights 

- Transformations require customer trust, Ops agility, and peer references.
- Foster a culture of dynamic tension and collaborative decision-making.
- Remote work thrives on technology enablement and cultural alignment.
- AI will transform customer interactions, operations, and industry competition. 
- Embrace boldness, learn from failure, and focus on the “why”. 

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, Imran Mian hosts Aaron Cheng, VP of Digital Health at Shoppers Drug Mart, to dive into the transformative power of digital health in pharmacy care. Aaron shares his journey from a career in engineering and digital products, through various startups, to his current role. He emphasizes the significant impact digital solutions like the PC Health app are making in Canadian healthcare, improving patient care and streamlining healthcare delivery.

Aaron discusses the challenges and opportunities in integrating digital health into traditional pharmacy models. He highlights the importance of a patient-centric approach, leveraging technology to enhance accessibility and efficiency in healthcare services. Aaron's insights reveal the potential of digital innovations to revolutionize healthcare, making it more responsive and accessible to patients' needs.

The conversation sheds light on the future of healthcare, where digital tools and AI promise to create a more connected, efficient, and patient-focused healthcare ecosystem. Aaron's experience and vision for digital health illustrate the crucial role of technology in advancing healthcare and improving outcomes for patients across Canada.

Key Highlights:

- Digital health services improve patient experiences.
- Challenges of digital health include data, security, and integration. 
- AI automates tasks, enhances workflows, & aids decision-making. 
- Accuracy and data security are essential to build patient trust & safety. 
- Online appointment booking and virtual care are crucial in healthcare. 

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, Imran Mian engages with Andrea De Mauro, a renowned Data & Analytics Leader, Author, and Executive Advisor, to explore the intricacies of artificial intelligence (AI), particularly Generative AI, and its human-centric challenges. Andrea shares insights from his extensive experience, emphasizing the importance of ethical considerations and the human element in the development and implementation of AI technologies.

The conversation delves into the critical role of corporate culture and talent cultivation in driving innovation while ensuring that technology serves humanity's best interests. Andrea shares successful strategies for fostering a culture that embraces change and supports continuous learning and adaptation in the face of rapid technological advancements.

Furthermore, the episode touches on the balance between leveraging AI for business growth and addressing societal impacts, underscoring the need for executives and leaders to prioritize ethical considerations. Andrea's perspectives offer valuable lessons on navigating the complexities of AI, making it a must-listen for anyone interested in the intersection of technology, business, and ethics.

Key Highlights:
- Fostering a culture of collaboration and ensuring fluency are key for AI integration
- Ethical AI requires clear understanding and governance
- The future of work involves collaboration between humans and AI
- Identify Gen AI use cases demonstrating tangible value to stakeholders
- Integrate data professionals in business with well-defined roles and responsibilities 

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, Imran Mian hosts Ramzi Rahbani, VP of Product & Customer Platforms at FlightHub, to discuss digital transformation within the travel industry. With extensive experience in steering digital transformation across industries, Ramzi shares insights from both the banking and travel sectors, drawing parallels between the two and revealing how digital innovation is reshaping customer experiences and operational efficiency.

Across 13 years of leadership, Ramzi has always stood by a product-first approach. His approach to product development is deeply rooted in customer insights, showcasing his unique perspective on driving growth and adapting to the digital era's challenges.

Reflecting on his journey at FlightHub, he emphasizes the critical role of understanding customer needs and leveraging technology to create more engaging, seamless travel experiences. By focusing on user-centric product development and embracing change, he illustrates how FlightHub is setting new standards in the travel sector.

As the conversation evolves to discuss Ramzi’s perspective on the dynamic nature of the travel industry, he also touches on future trends, highlighting the role of data and customer feedback in shaping services to meet the ever-changing needs of travellers, as well as the digital channels that must be leveraged to continuously improve the user experience.

Key Highlights:
- Mobile is no longer a nice-to-have channel, but a must-have. 
- Omni-channel strategies improve customer satisfaction and drive more purchases. 
- It is more challenging to keep customers engaged in travel. 
- Engage customers by supporting their entire journey and using outbound channels.
- Capitalize on perceived utility to deliver the best customer experience.
- Always think about how digital transformation can enable your strategy.

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this Behind the Growth episode, Mudassar Malik chats with Larry Baziw, exploring the intersection of eSIM technology and the telecom industry. They dive into how eSIMs are shaping the future, offering insights into the technology's flexibility and impact on consumer experiences. Drawing from his unique blend of interests in technology and music, and an early career in medical engineering, Larry highlights creativity and innovation as key drivers of success in the fast-evolving telecom landscape.

As the conversation transitions to the significance of customer-centric approaches in telecom,   Larry emphasizes how technological advancements can enhance service and operational efficiency. He advocates for the unification of eSIM profiles in both consumer and business IoT, envisioning that this blend will lead to a truly universal SIM experience that will free consumers from being bound to specific hardware. 

On the future evolution of telecom, Baziw sheds light on what will lead to a comprehensive, trustworthy environment for identity and subscription management across devices, while also advocating for traditional safeguarding measures to ensure the security of customer identity and prevent malpractice. He also stresses upon the necessity of adaptability and focusing on user needs, predicting how these factors will define the telecom industry's trajectory.

Indicating optimism in the concurrent innovation and security measures that are likely to move the eSIM landscape forward, Larry and Mudassar emphasize a need for the telecommunications industry to evolve its architecture to shift towards modern technologies like the eSIM – an evolution that requires a unification of the perspectives of both infrastructure and the subscriber experience.

Key Highlights 

- eSIM technology revolutionizes telecom, enhancing flexibility for users  
- Breaking OSS and BSS barriers is crucial for eSIM architecture evolution 
- Unify eSIM profiles in consumer and business IoT for a universal SIM experience 
- The future of telecom hinges on adaptability and focusing on user needs 
- eSIMs enable secure and convenient cross-device management of personal identification and subscription services 

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.