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C-Store Center

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This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.

2024-12-23

Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates

The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty. In today's episode, we'll explore how to navigate these conversations confidently and effectively. Whether it's a price objection, concern about quality, or a unique customer request, the strategies we'll discuss will help you address concerns, find solutions that work for everyone, and retain customer loyalty. The goal is to ensure that even the most challenging interactions end on a positive note.

16 min
2024-12-08

Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates

In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is the key to handling these situations effectively. This episode will give you the tools and confidence you need to manage crises, respond to emergencies, and prioritize the safety of everyone in the store.

15 min
2024-10-13

Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates

In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.

15 min
2024-10-06

Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates

In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyable for everyone involved.

14 min
2024-09-29

Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates

In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest complementary items that customers didn't even realize they needed, ultimately improving their shopping experience and boosting your sales.

15 min
2024-09-22

Store Operations - Compliance and Regulatory Standards for Convenience Store Associates

In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspections—it’s about creating a safe environment for customers and staff and maintaining your store’s reputation.

18 min
2024-09-15

Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates

Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually refine and optimize where products are positioned in the store. By the end of this episode, you'll have a toolkit of strategies to help transform your store's layout and displays into a more profitable setup.

15 min
2024-09-01

Store Operations - Maintenance and Equipment Handling for Convenience Store Associates

In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a solid foundation to tackle these challenges confidently.

13 min

Tout afficher (54)

Créateur

C-Store Center
Années d’activité

2023 - 2024
Épisodes

54
Classement

Tout public

Dive

Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates

Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates

Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates

Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates

Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates

Store Operations - Compliance and Regulatory Standards for Convenience Store Associates

Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates

Store Operations - Maintenance and Equipment Handling for Convenience Store Associates

À propos

Informations

Dive

Épisodes

Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates

Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates

Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates

Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates

Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates

Store Operations - Compliance and Regulatory Standards for Convenience Store Associates

Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates

Store Operations - Maintenance and Equipment Handling for Convenience Store Associates

À propos

Informations