9 épisodes
The Art Of Hospitality The Business Blacksmith
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- Business
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5,0 • 2 notes
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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
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Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellJeff OstermannSweetwater -
Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellKimberly WhiteJeff IloulianHostGPO -
Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
In this episode, we interview with Kerri Gibson of Chalets Hygge.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellKerri GibsonChalets Hygge -
Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'Connell -
Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellSmall Batch HatsJohn PaladinoMilestone Meetings -
Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellMinutNils Erik Mattisson
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Palmarès des balados : Business
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