The Business of Doing Business with Dwayne Kerrigan Dwayne Kerrigan

In this episode, Dwayne sits down with Sophia Plank, a multi-faceted entrepreneur. Sophia shares her incredible journey of overcoming family trauma, struggling with toxic behaviors, and finding her true purpose. The conversation spans a wide array of topics, including breathwork, fascial stretching, and spinal energetics, all of which contribute to her unique healing practice. Sophia emphasizes the importance of solitude, taking ownership of one's life, and the power of intent over rigid goal-setting. The episode serves as an inspiring testament to facing fear, aligning with one's true self, and making a meaningful impact in the world.
Connect with Sophia: https://breathandbodybliss.com/
Time Stamps:
00:00 Setting Long-Term Goals
00:14 Introduction to the Podcast
00:47 Meet Sophia Plank
04:52 Sophia's Journey of Overcoming Adversity
10:50 Discovering Breathwork and Healing
13:38 Embracing Spirituality and Purpose
18:31 Taking Ownership and Facing Fears
30:09 Building Confidence Through Small Steps
32:31 Replacing Toxic Behaviors
33:40 Embracing Solitude and Self-Development
35:14 Building a Coaching Business During COVID
42:39 The Power of Breathwork
01:02:33 The Importance of Self-Connection
01:03:11 Overcoming Stress and Maintaining Balance
01:03:43 Final Thoughts and Reflections
Connect with Dwayne Kerrigan
Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/
Facebook: https://www.facebook.com/businessofdoingbusinessdk
Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/
Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In this episode, Dwayne interviews Carrie Kish, CEO at Culture Sync, about the pivotal role of strategic self-awareness in leadership and business success. Carrie, who holds a master's degree in organizational psychology and has worked with major clients like Microsoft and Coca-Cola, discusses how personal relationships mirror professional dynamics and emphasizes the importance of full commitment and challenging limiting beliefs. Key topics include the transition from 'dollars for hours' to 'dollars for results' work models, the value of effective coaching, managing anxiety, and investing time and resources wisely. Practical advice on building a thriving virtual culture, providing and receiving feedback, and aligning team goals and values to resolve conflicts and achieve success is also provided. This episode is a comprehensive exploration of leadership, communication, and self-awareness, offering valuable insights for business owners and leaders.
Time Stamps:
00:00 Introduction
00:42 Meet Carrie Kish: A Powerhouse in Leadership
02:35 The Importance of Commitment in Relationships and Business
04:02 The 100% Commitment Metaphor
06:36 Company Policies and Their Impact
07:09 Understanding 100% Commitment vs. 50/50
11:32 Developing Strategic Self-Awareness
32:48 The Role of Feedback in Self-Awareness
45:27 Recognizing Implicit Bias in Leadership
46:00 Coaching and Accountability in the Workplace
46:54 The Role of DEI in Professional Settings
48:20 The Importance of Feedback for Leaders
48:52 Coaching Strategies and Practices
52:37 Balancing Work and Personal Life
53:26 The Distinction Between Coaching and Mentoring
54:52 Investing in Leadership Development
58:00 Building Virtual Culture Post-COVID
01:04:59 Challenging Limiting Beliefs
01:25:57 Aligning Goals and Values in Business
01:29:45 Conclusion and Resources
Connect with Dwayne Kerrigan
Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/
Facebook: https://www.facebook.com/businessofdoingbusinessdk
Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/
Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In this episode of 'The Business of Doing Business,' host Dwayne Kerrigan engages in a detailed conversation with Dr. Tim Reynolds. They discuss the importance of personal development, the necessity of developing financial literacy, and the mindset required to scale a business. Key topics include the importance of overcoming limiting beliefs, financial discipline, the importance of mentorship, and aligning team efforts with the business mission. Dwayne and Tim also touch on handling hard conversations and appreciating team members to create a thriving business environment.
Time Stamps:
00:00 Introduction
00:48 The Journey of Personal and Business Growth
03:17 Mindset and Skillset in Business Expansion
07:34 Financial Awareness and Management
09:58 The Importance of Financial Transparency
15:22 Understanding Financial Statements
24:57 Cash Flow Management and Investment Strategies
31:12 Cashflow vs. Value Appreciation
31:35 Real Estate vs. Bitcoin
33:49 Gold as an Insurance Policy
36:00 The Importance of Financial Statements
44:04 Mission, Team, and Self
49:22 Final Thoughts on Business Ownership
01:00:30 Closing Remarks and Contact Information
Key Takeaways:
Self-Improvement and Personal Growth
Focus on becoming the best version of yourself.Overcoming limiting beliefs is crucial for scaling your business and personal success.
Importance of Mindset
"Language is your belief." Shift your mindset to unlock new levels of achievement.Successful growth often requires a new mindset, not just new skills.
Financial Acumen
Understand your financial statements clearly (balance sheet, P&L, cash flow).Practical knowledge of financial management is essential for sustaining and growing a business.Consider all financial elements, including capital, expenses, and free cash flow.
Continual Learning and Mentoring
Seek advice from experienced business owners.Surround yourself with mentors and people smarter than you to continuously learn and improve.
Operational Efficiency
Align all departments (sales, operations, etc.) to ensure cohesive organizational goals.Be transparent with your financials to better strategize and optimize operations.
Leadership and Team Dynamics
Prioritize mission, team, and self in that order for effective leadership.Have hard conversations when needed to ensure team and mission alignment.Appreciate your team and set clear expectations.
Investment and Wealth Management
Diversify investments for financial security (e.g., cash flow from real estate, etc.).Understand the nature of your investments and their impact on cash flow versus long-term gains.
Strategic Thinking
Consider various strategies for scaling your business, including hiring, selling, or becoming the person required for the next growth phase.Question your assumptions and be open to new strategies and methods.
Business Purpose
Remember that the primary reason for business is to serve your life and your family's well-being.Ensure your business decisions align with long-term personal and financial goals.
Financial Discipline
Allocate free cash flow wisely (taxes, reinvestment in business, personal income).Regularly review financial statements and understand your business's financial health. Let me know if you need any specific points emphasized or any additional insights added!
Connect with Dwayne Kerrigan
Linked In: a...

In this episode, Dwayne Kerrigan and returning special guest Dr. Tim Reynolds delve into the interplay between personal development and business success. They discuss the impact of limiting beliefs, the crucial transition from skilled worker to business leader, and the phases of business growth. Key topics include the significance of vision, non-technical business aspects, and effective team management. The narrative includes a transformative personal experience that helped in overcoming critical business challenges, emphasizing continuous learning and mindset shifts. The episode underscores the importance of both strategic and psychological development in achieving sustained business growth.
Time Stamps:
00:00 Overcoming Limiting Beliefs
00:23 Introduction to the Podcast
01:12 Transitioning from Practitioner to Business Owner
02:51 The Phases of Business Growth
03:38 The Reality of Running a Business
06:33 Building a Vision for Success
15:25 Learning to Love What You Do
22:43 The Importance of Vision and Strategy
32:02 The Relentless Grind: A Story of Dedication
32:37 Recommended Reads for Business Elevation
33:19 Shifting Mindsets: From Product to Business
34:05 Understanding Core Business Components
35:39 The Importance of Communication in Business
39:19 Motivating Your Team: Different Strokes for Different Folks
45:05 Recruitment Challenges and Solutions
01:00:02 The Train Story: Job vs. Career
01:01:50 Overcoming Limiting Beliefs in Business
01:07:02 Conclusion and Final Thoughts
Key Takeaways:
Vision and Growth
The critical importance of having a clear vision for growth and structuring your business toward achieving larger goals.Emphasis on setting aside dedicated time for strategic thinking and vision creation.
Transition and Identity Shift
Discusses the necessity for entrepreneurs to transition from being the hands-on skilled worker to a strategic business leader.Highlights common struggles like ego and client expectations in making this shift.
Business Skills and Learning
Importance of developing business skills unrelated to the core product or service, such as customer acquisition, marketing, finance, HR, and legal.Continuous learning and seeking mentorship are essential for business growth.
Team Building and Roles
It's essential to visualize and plan the team structure that will support your business growth.Recognizes the importance of diversifying roles and responsibilities as the business scales.
Recruiting and Culture
Recruiting strategies to find team members who fit into the company's culture and values.Importance of in-depth hiring processes, including interviews focusing on cultural fit and technical skills.
Incentivization and Motivation
People are motivated by different incentives, not just monetary ones. Some may seek team recognition, belonging, or personal growth more than financial gain.
Leadership and Emotional Intelligence
The necessity for leaders to treat team members individually and understand what uniquely motivates each person.Importance of developing leadership qualities that adapt to different situations and team members.
Adaptability and Growth Mindset
The business's growth is directly proportional to the personal growth and mindset of its leader.Emphasizes adapting and scaling personal capabilities along with the business.
Lessons from Experience
Insights from personal experiences, such as the significant impact of personal shifts in mindset on business...

In this episode, Dwayne delves deep into customer retention with guest Joey Coleman. Together, they explore Coleman's 'eight phases' of the customer journey, emphasizing the importance of intentional experiences from the assess phase to the advocate phase. They discuss real-world examples and the importance of small gestures in customer relationships. The conversation highlights the significance of affirming customer decisions, creating remarkable first interactions, and continually nurturing long-term clients to foster loyalty and advocacy. This episode is a compelling guide for any entrepreneur looking to enhance their customer experience and retention strategy.
https://joeycoleman.com/
The Speaker, Teacher, and Advisor
For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.
Time Stamps:
00:00 Introduction to the Business of Doing Business
01:42 The Eight Phases of the Customer Journey
03:09 Addressing Buyer's Remorse
04:05 Activating and Acclimating New Customers
05:30 Achieving Customer Goals and Building Loyalty
07:04 Revolutionizing Customer Experience
13:56 The Power of Transparency and Reviews
28:49 Valet Service and Customer Care
29:19 The Power of Personal Touch in Restaurants
30:53 Creating Remarkable First Impressions
32:49 The Importance of Personalization
36:20 Serving the Next Circle
40:04 The Acclimate Phase: Holding the Customer's Hand
44:18 The Adopt Phase: Rewarding Loyalty
46:42 The Power of a Handwritten Note
50:23 Closing Thoughts and Final Advice
Key Takeaways:
Mattering in Business: Ensure customers feel that they matter to your business. This begins from the moment they start interacting with you and continues throughout their journey.Eight Phases of Customer Experience:Assess Phase: Potential customers evaluate whether to do business with you. Provide a clear preview of the customer experience.Admit Phase: The customer admits they have a need your business can fulfill. Celebrate their decision.Affirm Phase: Counter buyer's remorse by affirming the customer's choice and maintaining proactive communication.Activate Phase: Energize the relationship when delivering the product/service. Make the first interaction memorable.Acclimate Phase: Support customers as they get accustomed to your way of doing business, ensuring constant communication and guidance.Accomplish Phase: Celebrate customers achieving their goals with your product/service.Adopt Phase: Customers become loyal. Regularly acknowledge their continued support and celebrate anniversaries or milestones. Advocate Phase: Loyal customers become brand advocates, promoting your business positively.Customer Communication: Over-communicate rather than under-communicate. Ensure customers always know the next steps and status of their projects.Surprise and Delight: Add...

In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.
https://joeycoleman.com/
The Speaker, Teacher, and Advisor
For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.
Time Stamps:
00:00 Introduction to the Business of Doing Business
00:49 Catching Up with Joey Coleman
02:21 The Importance of Marrying Up
04:51 Joey Coleman's Career Journey
05:47 Transition from Law to Business
11:23 Building a Customer Experience Brand
18:59 The Entrepreneur's Journey
25:52 The Value of Sleep and Health
32:02 Outsourcing and Delegation
40:28 The Changing Landscape of Work
48:02 Global Demographic Shifts
48:32 Africa's Untapped Potential
49:23 Rethinking Business Strategies
51:58 Defining Success Across Generations
52:44 The Reality of Modern Living
56:04 Leadership and Employee Engagement
01:07:02 The Role of AI in the Future of Work
01:22:22 Sustainable Work Practices
01:31:18 Final Thoughts and Reflections
Key Takeaways:
Here are some key takeaways:
Understanding Human Behaviour: The success of various roles and businesses often hinges on understanding human behavior—why people do things and how to influence their actions.Entrepreneurship and Adaptability: Transitioning from stable careers to entrepreneurship requires identifying translatable skills and being adaptable to new roles and industries.Importance of Sleep: Continuous work with minimal sleep is unsustainable and affects not only productivity but also health. Prioritizing sleep improves efficiency and cognitive function.Delegation and Outsourcing: Outsourcing tasks (like travel arrangements) frees up mental space and allows more focus on critical aspects of the business.Sustainability in Business: Business practices should consider sustainability not just in products but also in the well-being of employees, including reasonable working hours and mental health.Global and Demographic Changes: Businesses need to adapt to demographic shifts and the global marketplace, including leveraging technology and considering new markets like Africa.Training and Empowerment: Employees should be trained to be...