25 episodes

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?

We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.

Hosted by: Marina Terteryan

Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.

Like what you hear? Please subscribe, rate, and review us!

Why Service Design Thinking Why Service Design Thinking

    • Non-Profit

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?

We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.

Hosted by: Marina Terteryan

Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.

Like what you hear? Please subscribe, rate, and review us!

    Developing Confidence as a Designer with Lauren Currie, OBE | #20

    Developing Confidence as a Designer with Lauren Currie, OBE | #20

    Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. This week's episode features Lauren Currie, OBE, is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence.

    Show notes:
    http://www.whyservicedesignthinking.com/podcastepisodes/lauren-currie-developing-confidence-as-a-designer

    • 30 min
    Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller | #19

    Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller | #19

    Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood.
    Check out the show notes for all references and links.
    ________
    Feedback loops are crucial in service design!
    Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback
    ________
    Love what you hear? Please subscribe, rate, and review us. Each review goes a long way.
    As always, thank you for listening!

    • 33 min
    Service Design in Government and Public Services | Benjamin Taylor | #18

    Service Design in Government and Public Services | Benjamin Taylor | #18

    One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of RedQuadrant management consultancy and a Chief Executive of the nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services.
    Check out the show notes for all references and links.
    ________
    Feedback loops are crucial in service design!
    Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback
    ________
    Love what you hear? Please subscribe, rate, and review us. Each review goes a long way.
    As always, thank you for listening!

    • 35 min
    Turning a Service into an Experience | Paul Bulencea | # 17

    Turning a Service into an Experience | Paul Bulencea | # 17

    Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences.
    Check out the show notes for all references and links.
    ________
    Love what you hear? Please subscribe, rate, and review us! Each review goes a long way!
    Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

    • 36 min
    The Business Case for Service Design | Jod Kaftan of Fjord | #16

    The Business Case for Service Design | Jod Kaftan of Fjord | #16

    Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.
    Check out the show notes for all references and links.
    ________
    Love what you hear? Please subscribe, rate, and review us! Each review goes a long way!
    Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

    • 35 min
    Service Design Network | Jesse Grimes | #15

    Service Design Network | Jesse Grimes | #15

    In this episode, we talk with Jesse Grimes, of the Service Design Network. Jesse, who is a practicing service designer at Informaat, is on the management team of the Service Design Network (SDN) as well as the editor-in-chief of SDN’s publication, Touchpoint magazine.

    Jesse tells us about the wonderful resources at the Service Design Network, including its plethora of free online information, in-person gatherings, and its official trade publication.
    It's not too late to register for the Service Design Network conference. If you are attending, be sure to find me and say hello!
    Check out the show notes for all references and links.
    ________
    Love what you hear? Please subscribe, rate, and review us! Each review goes a long way!
    Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

    • 23 min

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