Nobody Told Me That! with Teresa Duncan Teresa Duncan, speaker and corporate consultant

Don't forget to check out the video episode on YouTube! 
In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care.
Connect with Rita Zamora: Website | Connect90
Connect with Rebecca Herring: Transformational Dental Coaching
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
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My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt

Don't forget to check out the video episode on YouTube! 
In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication. 
A few talking points: 
How does AI help dentists to efficiently examine historical images to chart disease progression
Using AI to meet carrier documentation criteria
Is AI just denying everything? 
This is one for the insurance nerds (my people😎). Enjoy!
How to find Dr. Barniv: 
HelloPearl.com
https://play.hellopearl.com/
E-Mail
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
 

Don't forget to check out the video episode on YouTube! 
In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered:
Dental Supply Management
Navigating PPO Challenges
Role of Group Purchasing Organizations (GPOs)
Partnerships for Cost Savings
Empowering Independent Dentists
I hope you find Ted's insights as valuable as I did. Thanks for listening!
How to find Ted: 
LinkedIn
Contact Number: 516-316-3671
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
 

Don't forget to check out the video episode on YouTube! 
Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: 
Navigating Change Healthcare's Issues
Submitting treatment on claim forms
CDT codes and how to stay updated
Audit preparedness
Medicare Advantage plans
Fraud, Waste, and Abuse Training
Educating the next generation
I hope you find the rich insights shared by Lisa as practical as I did!
How to find Lisa: 
Lisa Greer: lisa.greer @ cda.org
LinkedIn
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
 

Don't forget to check out the video episode on YouTube! 
Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry.
We tackled these topics: 
Why collection conversations are scary
Transparency and practice numbers
Investing in training and employee retention
How to reduce no-shows
The business of dentistry
Links from Episode: 
Novonee | Dentrix Training | Education with Dayna Johnson
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
 

Don't forget to check out the video episode on YouTube! 
Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great conversation about practice valuations. Take some notes with this one!  
We tackled these topics: 
Consolidation in the Dental Industry
The Importance of Knowing Your Practice's Value
Geography and DSO Expansion
Practices in High Demand
Honing in on DSO Affiliation
Career Paths within DSOs
Connect with Dr. Tony Stefanou:
Connect The Dents
LinkedIn
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. 
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. 
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. 
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**