The Hitchhiker's Guide Podcast

Device42

Boldly go where no Podcast has gone before

  1. Zero Ticket: Myth or Reality?

    22 AUG

    Zero Ticket: Myth or Reality?

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney is joined by Jaro Tomik, Chief Technologist and Digital Enablement Expert at CDW UK, to tackle a big question: How many human-centered designers does it take to implement AIOps? As IT teams face growing pressure to automate, predict, and self-heal, Jaro breaks down why cultural roadblocks, poor data hygiene, and outdated processes continue to stall progress. With a sharp focus on end-user experience and data orchestration, he outlines a vision for zero-ticket futures where automation quietly resolves issues—before users even notice them. You’ll learn: Why IT still struggles with bad data and invisible processesHow zero-ticket ops flip the script on traditional service desksThe role of human-centered design in scaling automationWhat predictive self-healing actually looks like in practiceWhy the real risk isn’t AI—it’s ignoring how to use it effectivelyHow business leaders are bypassing IT’s self-reported metricsJaro’s perspective blends practical experience with big-picture thinking. If your team is exploring automation, AIOps, or just wants fewer support tickets, this is your starting point.

    31 min
  2. Reimagining High Performance Compute Infrastructure_ A New Era of Compute

    22 AUG

    Reimagining High Performance Compute Infrastructure_ A New Era of Compute

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney sits down with Justyn Hornor, CEO of I/ONX, to explore how heterogeneous compute is reshaping enterprise infrastructure. With two decades of experience across AI, ML systems, and hardware optimization, Justyn shares why a flexible, composable approach to infrastructure is essential for scaling high-performance and AI workloads. The conversation covers: Why traditional CPU-GPU models are no longer enough for AI-driven enterprisesHow heterogeneous compute unlocks performance, power efficiency, and cost savingsA real-world use case where pre-processing on ASICs cut GPU needs by 40%The orchestration layer needed to manage diverse chips across racks and data centersWhat IT leaders can do to start small without ripping and replacingHow composable infrastructure future-proofs organizations for evolving workloadsWhether you're training complex models, optimizing inference, or just trying to get more from existing infrastructure, this episode delivers practical insights for navigating today’s compute demands. Listen in to learn how to move beyond vendor lock-in, reduce energy consumption, and build an infrastructure that grows with your AI strategy.

    25 min

  3. 22 AUG · VIDEO

    Video: Reimagining High Performance Compute Infrastructure: A New Era of Compute

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney sits down with Justyn Hornor, CEO of I/ONX, to explore how heterogeneous compute is reshaping enterprise infrastructure. With two decades of experience across AI, ML systems, and hardware optimization, Justyn shares why a flexible, composable approach to infrastructure is essential for scaling high-performance and AI workloads. The conversation covers: Why traditional CPU-GPU models are no longer enough for AI-driven enterprisesHow heterogeneous compute unlocks performance, power efficiency, and cost savingsA real-world use case where pre-processing on ASICs cut GPU needs by 40%The orchestration layer needed to manage diverse chips across racks and data centersWhat IT leaders can do to start small without ripping and replacingHow composable infrastructure future-proofs organizations for evolving workloadsWhether you're training complex models, optimizing inference, or just trying to get more from existing infrastructure, this episode delivers practical insights for navigating today’s compute demands. Listen in to learn how to move beyond vendor lock-in, reduce energy consumption, and build an infrastructure that grows with your AI strategy.

    25 min

  4. 19 AUG · VIDEO

    Video: Zero Ticket: Myth or Reality?

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney is joined by Jaro Tomik, Chief Technologist and Digital Enablement Expert at CDW UK, to tackle a big question: How many human-centered designers does it take to implement AIOps? As IT teams face growing pressure to automate, predict, and self-heal, Jaro breaks down why cultural roadblocks, poor data hygiene, and outdated processes continue to stall progress. With a sharp focus on end-user experience and data orchestration, he outlines a vision for zero-ticket futures where automation quietly resolves issues—before users even notice them. You’ll learn: Why IT still struggles with bad data and invisible processesHow zero-ticket ops flip the script on traditional service desksThe role of human-centered design in scaling automationWhat predictive self-healing actually looks like in practiceWhy the real risk isn’t AI—it’s ignoring how to use it effectivelyHow business leaders are bypassing IT’s self-reported metricsJaro’s perspective blends practical experience with big-picture thinking. If your team is exploring automation, AIOps, or just wants fewer support tickets, this is your starting point.

    31 min

  5. 23 JUL · VIDEO

    Video: Why Nearshoring and Purpose-Driven Transformation Matter in IT

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney sits down with Esteban Sancho, CTO for North America at Globant, to unpack how enterprise IT leaders can scale with clarity—balancing innovation, AI adoption, and infrastructure reliability across legacy and cloud-native environments. With decades of hands-on transformation experience for brands like Disney, Formula One, and the LA Clippers, Esteban shares how organizations can move beyond hype cycles to architect purposeful, sustainable change. From digitizing physical customer experiences to avoiding AI overreach, he highlights the human, operational, and technical layers that make or break enterprise modernization. The conversation covers: Why technical hurdles are rarely the biggest blockers in IT transformationHow to focus AI efforts by mapping end-to-end processes, not just experimenting with toolsBalancing innovation with operational discipline in cloud and legacy systemsThe role of nearshoring in high-touch, global IT deliveryCommon misconceptions about digital transformation that hold companies backA forward-looking take on robotics and the next phase of the AI revolutionTune in for a practical and insightful roadmap to modernizing infrastructure with purpose, not panic.

    26 min
  6. Why Nearshoring and Purpose-Driven Transformation Matter in IT

    23 JUL

    Why Nearshoring and Purpose-Driven Transformation Matter in IT

    In this episode of The Hitchhiker’s Guide to IT, host Michelle Dawn Mooney sits down with Esteban Sancho, CTO for North America at Globant, to unpack how enterprise IT leaders can scale with clarity—balancing innovation, AI adoption, and infrastructure reliability across legacy and cloud-native environments. With decades of hands-on transformation experience for brands like Disney, Formula One, and the LA Clippers, Esteban shares how organizations can move beyond hype cycles to architect purposeful, sustainable change. From digitizing physical customer experiences to avoiding AI overreach, he highlights the human, operational, and technical layers that make or break enterprise modernization. The conversation covers: Why technical hurdles are rarely the biggest blockers in IT transformationHow to focus AI efforts by mapping end-to-end processes, not just experimenting with toolsBalancing innovation with operational discipline in cloud and legacy systemsThe role of nearshoring in high-touch, global IT deliveryCommon misconceptions about digital transformation that hold companies backA forward-looking take on robotics and the next phase of the AI revolutionTune in for a practical and insightful roadmap to modernizing infrastructure with purpose, not panic.

    26 min

  7. 22 JUL · BONUS VIDEO

    The SAP Mistake IT Leaders Keep Making

    For IT leaders navigating the SAP S/4HANA migration, the biggest mistake is thinking it’s just another routine upgrade. In this Hitchhiker’s Guide to IT soundbite, Christopher Carter, Chairman and CEO of Approyo, shares three critical steps every organization must take to ensure a successful transition. First, have a real plan of action. Many IT leaders, Carter says, are still approaching S/4 as if it were a simple ECC upgrade. It’s not. Second, prioritize organizational change management. Your team may know ECC, but S/4 is an entirely different environment—and they need support to adapt. Finally, partner with experts who’ve done it before. “It’s not just bits and pieces,” Carter explains. “It is a whole platform evolution.” S/4 is more than a technical shift—it’s a strategic one.

    1 min

  8. 17 JUL · BONUS VIDEO

    What's Changed Most in How Companies Manage Data Centers or Hybrid Infrastructure?

    In this Hitchhiker’s Guide to IT soundbite, Pete Sacco, Founder and President of Inspirica IT Solutions, highlights a critical evolution in infrastructure thinking: the normalization of hybrid data centers. Even among cloud-heavy enterprises and government organizations, there’s a growing understanding that hybrid environments are here to stay. Sacco points to Pfizer as a leading example. Despite being a highly cloud-centric organization, Pfizer operates more than 1,100 edge sites globally—proof that even companies fully invested in the cloud still maintain distributed infrastructure for resilience, performance, and strategic flexibility. According to Sacco, this shift isn’t unique to global giants. Enterprises of all sizes are recognizing that a balanced mix of cloud, edge, and co-location is essential for managing modern workloads and preparing for future demands.

    1 min
See All (77)

About

Boldly go where no Podcast has gone before

Information