How Can GC Better Utilize Legal Operations as a Strategic Partner

Only have time to listen in bite-sized chunks? Skip straight to the parts of the podcast most relevant to you:

• Legal operations’ most common role. (6:21)
• Legal operations can assist with taking a portfolio approach to law firm services. (13:06)
• The other roles that legal operations can take on in legal department management. (15:49)
• Tips on how to better leverage legal operations as a strategic partner. (28:35)

In this installment of the Strategic GC Podcast, Gartner advisor Roxanne Rogers and host Alissa Lugo discuss how legal operations can be a strategic partner to the general counsel (GC). To better utilize legal operations, GC should:

• Understand the role legal operations have traditionally played.
• Utilize legal operations for workload and external provider management.
• Include legal operations when setting legal department strategy.

Roxanne Rogers is a Gartner advisory director and helps general counsel (GC) improve their department management and operations. Roxanne serves as a trusted advisor to legal leaders focused on strategic planning, workload allocation, process refinement and legal staff development. She has been working with GC for eight years. Roxanne also helps GC develop multiyear strategic roadmaps, conduct legal staff workload assessments, identify outside counsel cost-saving opportunities and develop competency models.