Episode 3: Why Returns Matter – Reverse Logistics, The Customer Experience, Cost Implications

In Episode 3 of Taking Stock: Talking All Things Retail, we explore:

• How the returns experience is critical to customer satisfaction 
• Creative ways brands are reducing the financial liability of returns
• Accelerating refunds to loyal customers
• Combatting return fraud and abuse 
• The growing push to make returns environmentally responsible

The episode features Arvind Gupta, President of Jesta I.S., a global developer and provider of enterprise software solutions for retailers, wholesalers and brand manufacturers, and Robert Kaufman, CEO of The Parker Avery Group, a trusted advisor to the world's most prominent retail and consumer goods companies.