Bank Customer Experience

High Performance Media and Events

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BUSINESS
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

13 SEPT

What's on the horizon for TCRs?

Teller cash recyclers are a modern day necessity in bank branches. Due to the large amount of cash banks handle, they need a reliable method to count it that doesn't rely on bankers manually counting it by hand. Teller cash recyclers automate both counting and sorting for cash. However, newer cash recyclers are also arriving on the market, with improved cassette technology, security features and more. What's on the horizon for TCRs? This was the topic of today's episode of the Bank Customer E...

17 min
23 AUG

What's on the horizon for self-service banking?

Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more.In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking solutions and trends.During the conversation, Myers cover...

18 min
9 AUG

How to deploy, manage an ITM

One of the biggest advances in self-service banking has been the integration of video banking, particularly with ITMs. While initially only serving as video devices, banks have since integrated them with ATMs creating an all inclusive-device that can handle traditional ATM needs along with teller duties.However, these devices can be a major challenge to deploy and manage, both on the technical level of getting all the equipment setup and training for employees and customers alike. In today's ...

18 min
12 JUL

Bank Customer Experience Summit keynote shares content strategies that work

Content is king. But how should content rule? In order to properly serve customers, banks need a solid content strategy that both retains current customers and brings in new ones. In today's podcast episode, keynote speaker for the 2024 Bank Customer Experience Summit, Regina DeMars, director of content marketing and social media strategy, First National Bank of Omaha shared insights on content strategy.DeMars led her bank through many changes, including the integration of TikTok and other so...

17 min
14 JUN

How to fight ATM fraud

ATM fraud is a continued source of frustration for customers and banks alike. As banks have developed new methods to handle the fraud, criminals invent new tactics ranging from more advanced skimming devices, hacking the software, malware attacks and more. How can banks combat fraud? Bradley Cooper, content director for the Bank Customer Experience Summit discussed that topic in depth in today's podcast episode with Levi Daily, CTO and Michael Strange, director of technology services for Cook...

19 min
10 MAY

How can banks maintain a good CX in light of layoffs?

In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or training employees more efficiently?Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year vetera...

20 min
12 APR

How to pull off a successful branch renovation

Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch renovations. Bradley Cooper, editor of ATM Marketplace, interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design...

21 min

7 Episodes

The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

Creator

High Performance Media and Events
Years Active

2018 - 2024
Episodes

7
Rating

Clean
Show Website

Bank Customer Experience

Bank Customer Experience

Episodes

What's on the horizon for TCRs?

What's on the horizon for self-service banking?

How to deploy, manage an ITM

Bank Customer Experience Summit keynote shares content strategies that work

How to fight ATM fraud

How can banks maintain a good CX in light of layoffs?

How to pull off a successful branch renovation

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