Agile Coaches' Corner Dan Neumann at AgileThought

This week, Dan Neumann and Justin Thatil are joined by Mike Guiler to explore how organizations can better support their managers. In this episode, they discuss two adoption patterns, the grassroots and the top-down approach, and the distinction between being a Manager and a Leader.
 
Key Takeaways
The grassroots adoption pattern and the top-down approach in an Agile Organization:
Grassroots starts at a Team level.
The top-down approach begins with the boss.
If an Agile Team is self-managing: What does a Manager do?
A Manager must decide whether he wants to be just a Manager or a Leader because these are different roles. Leaders set clear objectives; they are not so focused on the daily chores but on the higher business-valued conversations. A Leader cares about how to build the environment.
A Manager needs to work his way to becoming a Leader and less about assigning tasks to Team members. A leader’s work should come from a mentorship place, sharing his knowledge and experience for the Team to explore (instead of being told what to do).
An Organization can support a Manager embracing Leadership and becoming a servant leader.
A Leader evaluates options and consults them with the Team; a leader does not impose practices. Communication is more valuable than processes and tools.
The organization must have a plan in mind but check first how the Team responds.
A Leader’s job is to establish the vision, shifting away from the “how.”
While the Team is busy executing the hypothesis, the Leader is thinking about the next step.
The Alignment of OKRs is vital for an Organization.
Ensuring that OKRs match the plans for the product and what the business wants to achieve is fundamental for companies. This way, everyone knows what’s most important.
How role descriptions are set up (performance reviews, salary adjustments) can influence the leader’s job.
 
Mentioned in this Episode:
Who Moved My Cheese?, by Spencer Johnson
What Got You Here Won’t Get You There, by Marshall Goldsmith and Mark Reiter
Team of Teams, by General Stanley McChrystal
 
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This week, Dan Neumann is joined by an external guest: Seth Maust, President and Founder of Five Star Life, an organization that aims to change perceptions of education, sports, and culture. Seth began 20 years ago researching why so many children were dropping out of school because they did not value education and ultimately did not value themselves. Five Star Life focuses on dismantling this root issue by ingraining a different curriculum they created that guides students in developing successful mindsets.
 
Key Takeaways
Five Star Life focuses on attacking the root cause of student dropout.
Children are not motivated to continue their studies because they don’t believe in the current education system.
A good education teaches students how to think (not what to think).
A successful life begins with the right mindset.
Create new habits.
It is a 28-week investment.
The Five Star Life system teaches students to think critically.
The application of the learned knowledge is fundamental.
Students learn to handle conflict the right way.
Choose your hard! Ignoring conflict is hard, and confronting conflict is too.
Motivation is the result of vision.
What is the first step that you can take to achieve your goal?
Focus on taking small, incremental steps.
An excellent way to start is to make an image of what you want to achieve and pin it somewhere you can see it daily.
First, you must create a vision and then goals, but most of all, you must truly believe it will happen. When you attach emotion to an image, belief is born.
Everything you are now is the result of subconscious programming.
Unless you consciously choose to keep developing, you will remain what you are and you will repeat the same cycles.
 
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This week, your host, Justin Thatil, is joined by three of his colleagues, Mike Guiler, Jim Beale, and Mariano Oliveti.


In this episode, they explore the topic of accountability in Agile Teams and organizations. These four Agilists share their insights and experience on the role of accountability while explaining the value of tools such as OKRs and KPIs and the influence of a true leader in encouraging Teams by involving them in the whole process, trusting them, and enabling them to be self-directed and reliant.
 
Key Takeaways
Why is accountability so important? How do we keep accountability in an organization?
Accountability is needed to identify who will be in charge of each task.
Accountability should start at the top but needs to be emphasized at all levels of the organization.
OKR (Objectives and key results) is a goal-setting framework that assists in keeping the Team accountable and provides a way to measure the outcomes.
KPIs are key performance indicators that also contribute to keeping accountability. KPIs measure a team's performance to ensure they are on track to meet their project objectives.
Leaders encourage accountability in Teams.
If a leader is willing to engage with a Team, he will share goals with them and the journey to achieve them.
Leaders need to value the involvement of every member and encourage self-driven work.
Keeping people informed of the “why” motivates them, while the “what” will only give them tasks.
A good leader holds his Team accountable and empowers them to make decisions. Overall, a leader trusts his Team.
 
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This week, Dan Neumann and Justin Thatil are joined by Mariano Oliveti and Erica Menendez to discuss DevOps, mainly how it contributes to creating safety and providing feedback during an Agile product journey.
 
In this episode, they share their knowledge about how DevOps eases the work and ensures value delivery. Listen to this conversation among Agilists for actionable suggestions and amazing real-life examples of Agile Teams benefiting from DevOps.
 
Key Takeaways
The problems DevOps can help to solve:
DevOps can help solve inefficiencies such as the ones resulting from introducing a lot of bugs into the code or when there is a lack of Team Collaboration.
DevOps helps to break down the silos.
DevOps is a real time saver.
Opportunities that DevOps gives:
DevOps provides the opportunity for automation, testing early, and keeping a repeatable and reliable process that will work.
DevOps ensures that, at the end of the day, the result is a product that was built in an efficient way.
Employees working with DevOps are generally happier and more satisfied with their work, especially when automation makes their tasks easier to achieve and grants them the time to invest in the things that really matter.
Applying DevOps infrastructure allows us to scale in a repeatable manner.
DevOps is also a way to find what is wrong even before the customer does.
Starting with DevOps is free.
Begin with what you have and grow from there. Big changes are rough!
The more you work with DevOps, the better you will get at it.
 
Mentioned in this Episode:
ACF Coaching Certification
 
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This week, Dan Neumann and Justin Thatil are joined by Anitra Pavka, an Agile Coach with vast experience in product ownership and management. In this episode, Anitra discusses the value of prioritizing people in the software development journey and shares ways and strategies to communicate more efficiently among the Team and with users. She also outlines different approaches to engaging better with users to minimize risks and maximize time use.
 
Key Takeaways
Anitra emphasizes the importance of being human-centric in software development.
Always approach people with empathy and compassion.
Telling stories is a great way to reach people and communicate your message.
Be curious and open.
Be aware of who you are building a system for.
Capture users as a persona with a set of behaviors, goals, and motivations.
The Team needs to know who the user is.
The Team then can use its creativity and ideas to meet the needs of those users.
The whole Team contributes to the conversation.
Ways to engage with end users:
What are the end users doing daily to deal with the problem you are looking at solving?
Interact with people to see what they actually do instead of what they say they do.
Seek customer feedback sooner than later to reduce risk in the long run.
Learn to ask the right questions.



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This week, Mariano Oliveti joined Dan Neumann to discuss the importance of continuous learning and growth as an Agile Coach
In this episode, Mariano shares his experience growing as a Coach. Listen to this conversation where Mariano and Dan dive deep into the steps of this incremental journey, which begins with awareness, followed by proficiency, to achieve mastery later. 
 
Key Takeaways
The first step is identifying how you would like to grow as a coach 
At the beginning of your learning process, ask yourself: How do you intake and process information? What is your learning style?
The second step is to find the topics that best resonate with you.
To be an Agile Coach, you must perform specific skills at different levels, such as teaching, mentoring, facilitating, or coaching.
There are complementary skills that can help you along the journey to becoming an Agile Coach.
You need to have a good understanding of Agile practices and the Scrum framework.
Business knowledge is also necessary.
Be aware of your strengths and your opportunities.
How can you be intentional about your learning?
Being intentional is critical to mastering what you do. 
Be honest with yourself about your goals and objectives and how you want to reach them.
Listening is the primary skill an Agile Coach needs to have.
Listening internally to how you react to the events around you and finding opportunities to grow.
Leaning is a journey, be patient with yourself and respect your process.
 
Mentioned in this Episode:
The  8 Stances of a Scrum Master
ACF Coaching Certification
DevOps Handbook
 
Want to Learn More or Get in Touch?
Visit the website and catch up with all the episodes on AgileThought.com!
Email your thoughts or suggestions to Podcast@AgileThought.com or Tweet @AgileThought using #AgileThoughtPodcast!