ENC254 – Update on Workplace Learning, Human Performance and Productivity with Charles Jennings

This podcast was recorded on the SAP Training and Change forum with Charles Jennings, known to many as a long-time promoter of the 70:20:10 model. Charles introduced the model briefly and its focus on learning through practice, experience or collaboration and discussed its adoption and implementation. This is not a fixed set of rules, but rather a framework. Patterns in adopting the model are due more to organizational culture than in national or industry sector cultures. For example values of openness, high psychological safety, or willingness to change favour adoption of the model. He also shared some tips for practitioners. For example, he suggested creating collaborative experiences such as around peer learning and networking, focusing on learning resources, not training and how to use performance outcomes for measurement of impact such as time-to-performance or actual task completion rather than just measuring ‘learning outputs’. We also talked about digital aspects like electronic performance support, or the the influence of Artificial Intelligence. More, as always, in the Education NewsCast.

Links

Charles Jennings on LinkedIn: https://www.linkedin.com/in/charlesjennings/
Website from Charles: http://www.duntroon.com/
Book: The Toyota Way – Summary on Wikipedia: https://en.wikipedia.org/wiki/The_Toyota_Way
Book: The Pattern Seekers: A New Theory of Human Invention: https://www.amazon.de/Pattern-Seekers-Theory-Human-Invention/dp/014198239X/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=
Info on Rikettas meta-analysis and research on performance/ engagement: https://scienceforwork.com/blog/employee-engagement-performance/

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