Keys To The Shop : Equipping Coffee Shop Leaders Chris Deferio

Being technically skilled as a leader is a small part of what makes one effective. The larger part of cafe effective leadership has to do with emotional skill and how we either create or destroy relationship in the daily life of our coffee businesses. The impact of our over-focus on technical skill leads to many cultural issues that eventually show up in the partial or total downfall of your business.
Today I am please to welcome back to the show Jonathan Raymond, who is the author of the book Good Authority, which we discussed on this show 5 years ago. He is back to help us learn about emotional leadership and the insights here are nothing short of revelatory. 
Jonathan is best known for his book Good Authority, How to Become the Leader Your Team is Waiting For. The book, awarded the Axiom Business Book Award Silver Medal in 2018, delves into the psychology and leadership required to be a successful manager. It introduces the groundbreaking concept of the Accountability Dial — a five-step model for addressing performance issues while nurturing personal growth in team members.
Fueled by the book’s success, Jonathan establishing Refound. At its core, Refound seeks to empower modern managers by addressing the crux of workplace discord – leadership authority left untapped. Jonathan’s vision extended further with the inception of Refound Academy, a virtual learning platform designed to transform managers into confident people leaders. Refound most recently introduced “Ren” — an AI-powered on-demand coach, serves as a 24/7 mentor programmed with two decades of Jonathan’s leadership wisdom.
Links:
www.refound.com 
Related Episodes: 
074 : The Life Changing Power of Good Authority w/ Jonathan Raymond 368 : Walking the Line Between Leadership and Friendship 232 : Rebuilding your Staff with Excellence w/ Dave Stachowiak 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
 
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
 

In the world of cafes there are many ways to be excited about coffee. Some of those ways can alienate a customer instead of welcoming them into this magical world of sensory experiences. Today we are re-airing an episode with someone who exemplifies the kind of excitement we need more of in coffee. The kind that wants to share the love and joy of coffee in an approachable and sincerely caring way. 
Emi Fukahori is the 2015 Swiss Barista Champion as well as the 2018 World Brewers Cup champion. Emi Fukahori and Mathieu Theis founded MAME Coffee in Zurich, Switzerland in 2016. The couple met at a coffee tasting in 2013 and became fascinated by the world of specialty coffee. They quit their corporate office jobs to start MAME, which means "beans" in Japanese, to promote specialty coffee and its flavors and terroirsShe and partner Mathieu. They serve excellent and refined coffees across a spectrum of flavors with a focus of welcome, care, warmth, and excitement to share coffee with others. 
In this encore episode from 5 years back we explore Emi's professional evolution, winning Brewers Cup routine, founding and growing Mame, and the philosophy of care and focus on others that guides how and what they serve. 
The lessons and ideas Emi shares are exactly the kind of things we should all strive for in our shops. Whether you are a champion matters not, what matters is championing the customers coffee experience. 
Enjoy!
Links:
www.mame.coffee
Related Episodes: 
196 : Understanding Customer Preferences w/ Peter Giuliano Transcript 411 : Excellence, Approachable Coffee, and Always Learning w/ Kenneth Thomas of Umble Coffee and Coffee 101 Podcast 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 282 : How to Listen to your Customers 318 : Why Your Shop is Key to the Success of Coffee Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
 
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
 

Business success leaves clues. Metrics such as labor percentage, COGs, Employee Turnover Rate, and more are all measurements we use to both guide how validate past decisions and guide future decisions. But what about the intangibles that the numbers themselves have a hard time showing?
On this Shift break episode we will be talking about why we need to focus on the numbers as well as the deeper meaning and intangible areas of the life of the business that contribute in a way that often cannot be tracked, but NEED to be invested into for the coffee shop to thrive. 
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: 
https://calendly.com/chrisdeferio/30min
Listen to related episodes: 
227 : Connecting with Hearts and Minds 302 : Data’s Roll in the Success of your Shop w/ Mark Calhoun and Jim Strarcev of Perfect Cube 009 : How to Approach Data and Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shops, baristas, and businesses 405: Beyond the Schedule w/ Wil Brawley of Schedulefly 311 : Why Your Coffee Shop Needs Open Book Management w/ Larry Chase Vanity Metrics 341: How to Think About Success   Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com
 
 
 

The goal of business is ultimately to provide for people. Firstly a business is stared as a means for the owner to provide for themselves and their family by providing a service and product to customers and thereby providing a demand for the actors in the value chain of coffee that came before them. This is all carried out by the group of people we provide a wage to in that service. The barista. 
The compensation that baristas receive can vary based on skill, experience, performance, and all of it is funneled through the constraints of two things. 1. The business model 2. The mindset of the owner.  In order to retain the best staff we need to start with a generous mindset that asks the question, how do we raise barista wages? 
Today I am airing an collaboration episode recorded during SCA Chicago with the guys at the Valor Coffee Podcast addressing and unpacking some of the nuances of this question. In this interview we discuss models, mindsets, actions and frameworks, and next steps to help you begin to raise wages in a way that helps you to continue to provide for all the people in your cafes circle. 
Links:
Valor.Coffee
Valor Coffee Podcast
Related episodes:
437 : The New Age of the Barista: Mindsets + Habits for Success 339 : What Good Barista Training Produces 172 : Why Tracking Performance is a Must! Investing in Financial Education 402 : Innovating a Generous Wage Structure w/ Mike Schroeder of Oddly Correct  
Want to run an amazing coffee shop?
Hire Keys to the Shop Consulting to work with you 1:1 to transform your coffee shop operations, quality, and people.
Custom consulting for your unique business.
Schedule a free discovery call now!
https://calendly.com/chrisdeferio/30min
 
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
 
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
 

How do we help? A few thoughts have been swirling in my mind since the SCA expo in Chicago, and one of them has to do with the best contribution we can make to help each other in the industry with our respective parts of the supply chain. It seems that many are majoring in things that are not directly related to their business, and therefore letting their business slip into disrepair.  
On this Shift break episode we will be talking about the power of tending to the effectiveness of our businesses, in particular, the café, as a means to truly help the farmer, and everyone in between in a sustainable way.
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now: 
https://calendly.com/chrisdeferio/30min
Listen to related episodes: 
Sustainability Series #1 : The Farm Sustainability Series #2 : Importing & Roasting Sustainability Series #3 : The Cafe Sustainability Series #4 : Consumer 301 : Hiring and Training for Excellence 447: Understanding the Business of Coffee w/ Maxwell Colonna-Dashwood 453 : The Craft of Operations   Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
The best and most revered espresso machines on the planet: www.lamarzoccousa.com
 
 
 

When we read about amazing hospitality stories in restaurants, it can (and should) inspire us to pursue hospitality in our our coffee shops. Trouble comes though, when in our pursuit of the next level hospitality experience we can easily start to generate an unhealthy fascination  with singular experiences at the expense of celebrating and maintaining good and normal, maybe even "unremarkable" moments of hospitality that make up much of our day. In addition to this, there is a push for cafe owners to build their spaces according to the market vs their environment and context. There is wisdom in some of this for sure, but often, like fixating on luxury examples of hospitality, it can rob us of the joys one gets being rooted in place and in regular relationships. 
Today we will be exploring what I am calling unremarkable hospitality and cafe terroir (a taste of place) and why in an ever connected industry, focusing on our place, people, and the consistency of our care, can itself be remarkable. 
 
Links to related episodes:
430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 424: Developing Menu and Hospitality Guides 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are 337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles Want to run an amazing coffee shop?
Hire Keys to the Shop Consulting to work with you 1:1 to transform your coffee shop operations, quality, and people.
Custom consulting for your unique business.
Schedule a free discovery call now!
https://calendly.com/chrisdeferio/30min
 
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
 
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com