Principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience.
Ficha técnica
- Programa
- FrecuenciaQuincenal
- Publicación18 de junio de 2024, 9:32 UTC
- Duración26 min
- ClasificaciónApto