Common Issues that the Executive Committee Faces Dealing with Misbehaviors within the Strata Community (S2: Episode 6)

And it gets quite distressful for Strata community, especially when there are a number of complainants who approach them and demand that the issue be resolved. It's important for this executive committee to first determine the seriousness of the issue and how much information has been put forward by the complainant. If there's not enough information that the complainant has provided to the executive committee, it's important that more information is requested. Once all the information, all the relevant information, or enough information is provided, the executive committee. If you're an executive committee, you should determine the seriousness of the issue that has been presented.

Is it something that a phone call could resolve? Should a letter of demand to stop the misbehavior be issued? Or is this something where an initial breach notice should be issued followed by a final breach notice? Should there be a dispute resolution meeting allowing the parties to come to the table and discuss ways to resolve the issue? The key here is identifying the correct communication platform to use so as to approach the issue and determine ways, practical ways, commercial ways, or even legal ways to resolve the issue.

One thing that as an executive committee should remember is that the legal process is not the only process or what's available, the resource that's available. There are also external resources such as the health department, the police, your local council or local government who could help you, and other centers who could provide the assistance. And those should not be ignored and looked upon as ways to help the complainants and residents who are facing the unfortunate situation of a misbehavior.