15 min
7. CIO Interview: Virgin Trains, John Sullivan The IT Experience Podcast
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- Business
In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data.
More at https://happysignals.com/
In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data.
More at https://happysignals.com/
15 min