Episode 11: United Airlines, Public Relations and the Power of Social Media The Black Box with Ken Jenkins

Ken offers an inside look into United Airlines’ recent situation involving a viral video of a passenger being forcibly removed from an aircraft and the impact of social media and the airlines own response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.