Future of Customer Service Inbenta

In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.

In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover:  – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution

In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.

In this episode, we chat with John Ball, from PAT.ai.
As an expert in language and machine reasoning, he’ll guide us through the present and future machines in the are of language understanding.🚀

We will cover:


truth about brute-force AI and machine learning
new machine reasoning methods and symbolic approaches to AI
current applications of these new systems

Listen to the full episode or read the transcription below. 💪

Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot.

In this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.🚀

We will cover:


the new technologies for contact centers,
how AI can improve Interactive Voice Response systems,
what voice bots are capable of and how does the future look like,
the ongoing project between PhoneMyBot and Inbenta.