The big tech challenges in a digital-first bank, with Jason Maude, Starling Bank

Jason Maude, Chief Technology Advocate at Starling Bank, joins Emma Carroll, Source’s Head of Content, on the latest episode of our Business Leader’s Voice podcast.  

In this episode, we talk to Jason about building, deploying, and monitoring technology in an innovative bank. We look at how to create trust, look beyond fads, and think about customer experience. Jason also shares his experience of working with consulting firms, including where they add value and what “grinds his gears”.  

He shares his insight into the following issues and more:  

• What a tech-first business wants from consulting firms, including measuring it against the principles of success rather than simply against what its peers do 
• Reassuring regulators when you are operating at the cutting edge of technology 
• Releasing new code rapidly, the underlying data foundations needed to get a business ready for AI, and the risk of decay in data models 
• Looking beyond fads and only using AI and other tech tools where you need them and where a simpler approach won’t work 
• Using pseudo data to train your models, e.g. to recognise financial crime 
• Jason’s tips on creating an innovative mindset and picking up the pace in your organisation. 

If you enjoyed this conversation, don’t miss our sister podcast, The Future of the Firm. In our latest episode, we discuss what clients are looking for from a restructuring firm and where the current hotspots are in the market.