All Eyes on FIs WTW

Join our discussion on the key operational risk trends within the asset management industry.
The host and guests from our Financial Institutions, Operational Risk Solutions and, Clients Insights & Analysis teams take you through the perception of risk from speaking to clients compared to the information and data our proprietary database can provide.
The aim in episode five of All Eyes on FIs is to highlight the gaps and identify areas of alignment between the data and the people.

AI isn’t new, it has been used to assist us for a long time. So, what has changed? We now deal with the idea of machine learning and being able to predict future outcomes. Businesses, in this case Financial Institutions (FIs) are using the output from these machines to make decisions. 

For episode four of All Eyes on FIs the team have dedicated this discussion to cyber awareness month. The team discuss the opportunities and threats that we face today as AI rapidly evolves. 

Benefits of AI for FIs include: 
-    Customer behaviour analysis: Helping FIs to identify fraud and therefore helping to prevent future attacks.
-    Compliance and risk management: Monitoring and complying with complex regulations.
-    Internal audits: Improving workflow and efficiency.
Risks of using AI for FIs include: 

However, there are still multiple risks when using AI which is causing nervousness from FIs, these include operational, reputational and legal risks depending on how it is used and how these flaws can be magnified if the AI is malfunctioning, is hacked or producing biased or unethical outcomes. 
Join Miguel Cano – WTW Senior Associate Broker in the Middle Market Financial Institutions FINEX Global team, Natalie Reid – WTW Graduate Analyst in the FINEX Financial Institutions Claims Advocacy team and Amit Tyagi – CMS Partner and Solicitor Advocate in the London Insurance & Reinsurance Group and member of the CMS cybersecurity team, for a chat now! 
Amit Tyagi – CMS Partner and Solicitor Advocate in the London Insurance & Reinsurance Group and member of the CMS cybersecurity team

In our third episode of All Eyes on FIs, WTW Financial Institutions broker, Trenton McNee, based in London, interviews Adam Brown, a Senior Underwriter from the Financial Institutions team at Inigo Insurance also based in London, where they explore the current market conditions for global financial institutions.
Trenton and Adam highlight the lasting effects of COVID-19 and they also discuss other turbulent events that are happening across the globe and how the insurance industry is reacting to this turbulent environment.
Join us for a chat and tune in now.

In our second episode of All Eyes on FIs we discuss digital assets and how the insurance market is responding to client needs. Caroline Sawyer, Director in our Financial Institutions (FI) team asks our speakers Craig Glendinning (also in our FI team in GB) and Miguel Cano, our digital assets lead in our US FI practice to give examples of the requests that the financial institutions team have seen from clients, the current state of the insurance market and how the insurance market is adapting and providing solutions in this evolving space.
Also in this episode we offer both a UK market perspective from Craig and a US perspective from Miguel.
So get comfy, grab a cup of tea and join us for a chat.

You may be familiar with the ‘Hey Mum’ WhatsApp fraud where scammers prey on parents, posing as their children who have lost their phones and as a result need some money to cover the costs of their lost belongings. This is an example of an authorized push payment fraud which happens when a person or a business is tricked into sending some money to a fraudster who's posing as a genuine payee.
In this episode we discuss the Quincecare Duty (derived from Barclays Bank Plc v Quincecare) which is a duty for the financial institution to protect its customer from itself where circumstances are such as to put the bank on reasonable inquiry that there may be fraud on the account.
WTW Claims Advocates, Kelly Willcox and Krysta Prestney discuss the Duty along with Julie Baker, Banking Industry Practice Leader in this episode.
Complaints about APP fraud increased by around more than 20% in the year 2021-2022 and FOS upheld around 3/4 of these complaints in consumers favour.