ARC360 Podcast iloveclaims

In this episode we speak with Carl Norton, Regional Business Manager at Fix Auto UK and, perhaps more relevant to today’s conversation, the man behind the network’s Mental Health First Aid programme – which has already surpassed training over 100 colleagues across the network.
Carl reflects on his time within the industry which saw him start out in the family business, move to the mechanical side of motor, and then return to become general manager for, at the time, the UK’s largest repair group… all those experiences bringing him to where he is today and giving him the impetus to do what he does with his support work.
Extremely engaging, open and honest this is an interview which really helps signify the importance of mental health for everyone and within any place of work.
Enjoy the listen…

In this podcast we have an indepth discussion with Crescens George, CEO of Wiser Academy. Cres talks about where his passion for training and development evolved and his journey to create opportunities for talent attraction and retention into the insurance industry wherever he can.
Cres and the Wiser team have certainly made an impact in this area and he shares ideas on how we can recognise potential talent pools and how to nurture the development of skills and knowledge at all levels with effective training and development programmes.

In this episode we get the opportunity to talk to Chris Mcilduff, Chief Customer Officer at Davies Consulting to discuss his role and how the processes we adopt and the training we offer industry colleagues is vital to support customers.
We cover customer journeys, the role technology can play and how the human touch is essential.
You will also hear a bit about Chris and what his alter ego might be doing now if he hadn’t followed his current career path, interesting stuff… 

In this episode we visit Repairify in Luton to sit down with Managing Director, Martin Brown to discuss the role its tools and diagnostics support has across the sector. We talk usage cases, challenges and opportunities, keeping pace with technology, and – that consistent theme – education and training.
Martin also reveals his inner ‘shredder’ snowboard talents and how he’s already driving his dream car…

In this episode – recorded late in 2022 - we speak with Dean Lander, Head of Repair Sector Services at the insurers’ automotive research centre - Thatcham Research.
Dean offers up an insight into the continued evolution of Thatcham Research’s offering – from its updated approach to training combining the virtual with the practical, to it’s upgraded facility and development of its Gamston vehicle testing and research operation.
Dean also discusses the pace at which the ACE – automated, connected and electric – agenda is moving and highlights where he feels the industry might be headed in the future.
He also reveals his close association with social media stardom!

In this episode, we speak with Anthony Hughes, CEO of The Credit Hire Organisation - the trade body representing the credit hire sector.
Recorded back in October, we caught up with Anthony – only appointed a few months earlier in August 2022 – to find out his plans for the organisation and what we can expect in the coming months.
Anthony, who is no stranger to the sector, provides his thoughts on where the sector is currently at, the impacts the ‘perfect storm’ is having on the sector, and how he envisages the future shaping up.
He also divulges how professional development guru - Dale Carnegie helped influence one of the key learnings of his career to date.