Ep 27: Flying into the Future: Reimagining Passenger Experience

Join us on the CXD podcast as Oliver King and David Pinder discuss the future of passenger experience at airports. In this episode, we explore how major events like Covid-19 and innovations in technology have transformed the Aviation industry. Join us as we discuss the innovative technologies and solutions showcased at the Passenger Terminal Expo and how they are enhancing the future of a more human-centred, accessible and holistic approach to customer journey design. Download your copy of our Passenger Experience Strategy Checklist: https://resources.engineservicedesign.com/passenger-experience-strategy-checklist Products discussed: Vision Box https://www.vision-box.com/ Smart Depart App https://smartdepart.de/ ALIX™ https://www.idemia.com/digital-luggage-tag-solution Chapters 5:57: The Role of Regulation 8:31: The Future of Airports 12:01: Building Resilience 13:48: Passenger Terminal Expo 19:14: AI Optimisation and Biometrics 22:16: Personalised and Configurable Experiences 27:11: Designing a Holistic Customer Journey Contact us: https://resources.engineservicedesign.com/get-in-touch Website: https://engineservicedesign.com/ LinkedIn: https://www.linkedin.com/company/engine-service-design/ Instagram: https://www.instagram.com/engineservicedesign/