Good Services: why service design is hard and what it feels like to be ‘the odd one out in every room’

Lou is the author of Good Services the best-selling book on how to design services that work. The book and Lou's Training School are the same name, are based on their experiences as the former director of design for the UK government, where they grew a 2000-strong team of designers into one of the largest and most influential design teams in the UK winning a Lifetime Achievement Award. But job titles and awards don't adequately describe how inspiring Lou has been to the design community and government, not least by being proudly and very visibly dyslexic and non-binary.

Follow Lou Downe on Twitter at @LouDowne

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