113. How To Be An Empathetic Leader w/ Shakeel Jivraj | Queensway

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Episode 113: In LAB #18, Amardeep Parmar (https://www.linkedin.com/in/amardeepsparmar) from The BAE HQ https://www.linkedin.com/company/the-bae-hq), welcomes Shakeel Jivraj, Head of Operations at Queensway, 

In this episode Shakeel discusses the nuances of empathetic leadership within the context of managing a large, diverse team. Shakeel shares insights on building trust, avoiding micromanagement, embracing curiosity, listening, and the significance of creating a supportive, collaborative work environment.

This LAB Podcast was recorded using Riverside.FM

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Show Notes:

00:00: Introduction to empathetic leadership and  Shakeel Jivraj  from the Queensway Group.

00:52: Shakeel describes his role and the scale of his responsibilities at Queensway Group.

01:43: Discussion on trust, shared responsibility, and avoiding micromanagement.

03:36: Building trust through empathy, curiosity, and open communication.

05:11: Strategies for setting a positive framework for team interaction.

07:06: Ensuring team outputs meet expectations without micromanaging.

08:48: Reflections on personal leadership mistakes and growth.

10:54: The importance of leadership succession for personal and organisational growth.

12:47: The joy of nurturing and developing others.

15:40: Excitement for future personal development and new franchising opportunities.

17:01: The power of vulnerability in leadership.

19:22: The reciprocal nature of empathy in leadership.

21:21: Quickfire questions and information on learning more about Queensway and Shakeel's work.

24:44: Final thoughts on empathetic leadership and an invitation for collaboration.

Shakeel Jivraj: 

https://www.linkedin.com/in/shakeel-jivraj-9a3a8297/

Queensway: 

https://www.queensway.com/

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