I See What You're Saying

Michael Reddington
I See What You're Saying

Truly becoming a great listener and influential communicator requires people to embrace the universality of the human experience. Join Certified Forensic Interviewer Michael Reddington as he speaks with experts from across the spectrum of human communication to explore how they’ve learned to listen and influence others within the context of their lives and careers. Business leaders, investigators, military leaders, scientists, social workers, athletic coaches and beyond all join Michael to share their experiences, perspectives and ideas. Every episode provides listeners with new skills, perspectives and techniques for unlocking hidden value in all of their high impact conversations and relationships.

  1. 5 HR AGO

    Four Zones of Listening | Paula White

    In this episode, we embark on a journey with Paula White to explore the innovative fusion of music, listening, and leadership. We discuss how the way we listen to music mirrors our approach to listening to people and delve into Paula's unique four zones of listening. With insights on recognizing our Side A and Side B leadership skills and overcoming listening blockers, we reveal invaluable strategies to enhance communication and leadership effectiveness. Join us as we unlock the secrets to conscious communication and the transformative power of integrating music into our listening practices for both personal growth and professional success. Timestamps:  (00:06) - Michael introduces Paula White.(01:10) - Topics include four zones of listening.(05:09) - Paula explains how listening to music mirrors listening to people.(12:01) - Paula introduces the four zones of listening.(16:09) - Recognizing triggers to refocus listening.(22:01) - How conscious listening improves communication.(25:04) - The importance of an open mind in conversations.(26:20) - Common listening blockers like judgment and biases.(32:08) - Methods to regain focus in conversations.(34:17) - Exploring side a and b side leadership skills.(37:08) - Importance of integrating both sides for effective leadership.(39:20) - In-depth look at balancing technical and soft skills in leadership.(45:22) - Significance of surrounding oneself with diverse team perspectives.(51:21) - Paula's contact information provided for further learning. Links and Resources: Paula S. White | LinkedInPaula White - Paula WhiteSide B: Remix Your Leadership Style Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    55 min
  2. 29 JAN

    Accountability is a Vulnerable Process | Chris Norris

    In this episode, we dive into the critical skills of building honest rapport and fostering accountability with expert guest Chris Norris. We discuss the importance of preparation, creating subject autonomy, and making people feel in control during difficult conversations. Through real-world examples and international experiences, we uncover powerful techniques to encourage trust and openness in high-stakes situations. Join us as we reveal how these strategies can transform not only investigative interviews but also everyday communications in both personal and professional settings. Timestamps:  (00:00) - Michael introduces the podcast and guest, Chris Norris. (00:58) - Focus on rapport building and accountability. (03:32) - Introduction to the expense fraud case. (04:41) - Case background: senior VP of sales with fraud allegations. (06:21) - Importance of preparation before the investigation. (09:04) - Strategic rapport building tips. 12:06) - The vulnerability in accountability during the interrogation. (16:24) - Example of nuanced body language interpretation. (19:32) - Conclusion of the case with a genuine confession. (25:16) - Reflecting on unexpected situations during the interrogation. (28:53) - Comparing the difficulty of various investigative conversations. (32:33) - Cultural differences in international training sessions. (41:32) - Chris discusses adapting teaching styles for different audiences. (55:53) - Conclusion and gratitude for Chris's insights and experiences. Links and Resources: Home - Wicklander-Zulawskihttps://www.certifiedinterviewer.com/ Chris Norris, CFI | LinkedIn Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    58 min
  3. 22 JAN

    Empower People to Speak Up | Tim Klatte

    In this episode, we dive into the world of whistleblower interviews with expert guest Tim Klatte. We uncover the essential techniques for encouraging whistleblowers to come forward and share sensitive information, emphasizing the importance of empathy, situational awareness, and doing our homework. From understanding cultural nuances to leveraging AI in investigative processes, we explore how these strategies can enhance communication, build trust, and drive positive change within organizations. Timestamps:  (00:05) Introduction to Tim Klatte and the focus on whistleblower interviews and business ethics.(1:33) The importance of whistleblowers in exposing organizational misconduct.(3:20) Tim shares his experiences handling whistleblower investigations in China.(4:36) Definition of a whistleblower and their impact on organizations.(7:05) Strategies to adapt communication styles and empower whistleblowers.(13:07) Addressing whistleblower fears like retaliation and alienation.(22:17) Building trust and rapport with whistleblowers during interviews.(43:47) Navigating cross-cultural communication in investigations.(51:26) Building relationships with whistleblowers in collectivist cultures.(58:10) Closing thoughts on preparation and emotional intelligence in interviews. Links and Resources: Dr. Tim Klatte - DBA, CFE, CFI, PMP, GRI | LinkedInGrant Thornton China | Audit, Tax & advisory servicesTim Klatte | NYU Shanghai Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    1h 2m
  4. 15 JAN

    Anatomy of a Good Decision | Pádraig Ó Céidigh

    In this episode, we have the privilege of exploring the profound principles of purposeful decision-making with our esteemed guest Pádraig Ó Céidigh. We delve into the "safe harbor" concept, learn the structured methodologies for reducing risk, and understand the critical role of active listening in making sound decisions. From aviation safety to personal growth, we uncover invaluable insights that can enhance our leadership and decision-making skills. Join us in unlocking the secrets to making informed, impactful decisions in both personal and professional arenas in this episode. Timestamps:  (00:00) Introducing Pádraig Ó Céidigh.(09:40) People and self-reflection strengthen your safe harbor.(13:13) Airline trust hinges on safety-focused company.(19:30) Workbook for regional decision-making and reflection.(27:29) Funneling information into knowledge for better decisions.(32:52) Solution found by connecting unrelated things innovatively.(37:04) Promoted Christianity, imprisoned, resilient, remembered fondly.(41:17) Pride in heritage from Konamara, pursuing PhD.(47:58) Teaching resilience and critical thinking essential.(51:16) Embrace self in teaching; engage students effectively.(56:41 Self-belief, growth, learning, teaching, gratitude expressed. Links and Resources: Pádraig Ó Céidigh | LinkedIn The Purposeful Decision MakerThe Purposeful Decision Maker: A Guide to Making Great Decisions in Life and Business (Book) Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    1h 6m
  5. 8 JAN

    Interrogation as an Onramp to Leadership | Debbie Maples

    In this episode, we dive into the world of global leadership and investigative techniques with Debbie Maples, VP Global Safety & Security at Salesforce. We explore the importance of cultural sensitivity, trust-building, and integrity in leadership. By sharing captivating stories and actionable insights, Debbie illuminates how an investigative mindset can elevate our leadership skills and communication strategies. Join us as we uncover the keys to effective global leadership and the power of preparedness in this episode of I See What You’re Saying. Timestamps:  (00:00) Introducing Debbie Maples.(06:57) Striving for excellence in investigative leadership.(12:02) Interrogative empathy fosters leadership through relationship-building.(20:33) Building rapport fast-tracks credibility in tech environments.(25:33) Cultural nuances affect cross-cultural communication significantly.(30:59) Invest time understanding culture, values, and assumptions.(33:32) Be humble, curious; don't fake it.(39:14) Theft in Japanese stores underestimated by management.(47:12) Team handles, escalates critical issues to me.(51:18) Remain detached; report findings; don't personalize outcomes.(55:53) Director recognized potential; encouraged education; grateful allies.(01:02:20) Stay alert, connect, align, build credibility, say yes. Links and Resources: Debbie (Gaxiola) Maples | LinkedIn Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    1h 5m
  6. 1 JAN

    Build Strong Alliances | Robin Dreeke

    In this episode, we have the pleasure of exploring the profound connection between communication and leadership with former FBI special agent Robin Dreeke. We dive into the importance of assessing others' needs, understanding nonverbal cues, and fostering a safe environment for innovation and trust. From building strong alliances to mastering situational awareness, we uncover invaluable strategies to elevate your leadership and relationship-building skills. Join us as we unlock the secrets to inspiring and empowering others through genuine, empathetic communication in this episode. Timestamps:  (00:00) Introducing former FBI agent, Robin Dreeke.(04:29) Healthy alliances require balance and proactive problem-solving.(08:46) Trust requires making others feel safe first.(11:06) Consistency is key in evaluating trustworthiness patterns.(13:58) Noticed no public school; explained observation pattern.(17:07) Explanation on being present concept.(22:23) Preparation enables spontaneous, effective communication and questioning.(24:25) Practice patience and adapt to others' tempo.(29:11) Situation awareness for effective military air control.(30:58) Situational awareness is crucial for recognizing changes.(33:43) We're great at spotting red flags, not understanding.(38:37) Inspire alliance through empathy and problem-solving.(42:53) Trauma-enhanced nonverbal awareness shaped problem-solving.(44:05) Recruitment involves high-stakes, persistent relationship management.(47:04) Appreciate answer; discuss nonverbal cues, simplicity.(51:47) See greatness in others to inspire them.(55:45) Empowering people with choice enables greatness. Links and Resources: Robin DreekeSelf-Mastery Reading List — Robin Dreeke(3) Robin Dreeke | LinkedIn Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    58 min
  7. 25/12/2024

    Verify Then Trust | Peter Warmka

    In this episode, we dive into the essentials of effective management with expert guest Peter Warmka. We uncover how true leaders prioritize empathy, two-way communication, and employee growth to build successful teams. From understanding aspirations to addressing non-verbal cues in recruitment and sales, we reveal valuable strategies that enhance trust and engagement. Join me in exploring practical approaches to fostering a positive work environment and protecting against social engineering threats in this episode of I See What You're Saying. Timestamps:  (00:00) Introducing ex-CIA officer Peter Warmka.(06:05) Scarcity influences decision-making in human hacking.(15:18) Sharing personal info increases vulnerability to scams.(18:29) Cultivate awareness; exercise cautious trust, verify diligently.(23:01) In-person or phone hacking offers more control.(27:09) Extortion and fear lead to tragic suicides.(34:44) Virtual kidnappings use voice cloning technology.(41:34) Empathy is crucial for effective relationships.(44:07) Anticipate reactions and front-load responses effectively.(48:46) Chinese government steals US citizen clearance data.(55:12) Elicitation: Extracting information through casual conversations.(01:03:08) Books, videos, and resources on human hacking. Links and Resources: Security Awareness Training | The Counterintelligence Institute | OrlandoBooks | The CI InstituteSPYEXPeter Warmka, CFE, CPP | LinkedIn Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    1h 10m
  8. 18/12/2024

    Words That Sell with Amy Reczek

    In this episode, we have the honor of exploring the nuances of powerful presence and authentic communication with Amy Reczek, a renowned sales trainer and founder of Sales and Presence. We dive into the importance of nonverbal cues, effective listening, and building genuine connections in sales and leadership. From mastering personal branding to navigating client interactions, we uncover actionable insights that revolutionize our approach to communication and trust-building. Timestamps:  (00:00) Introducing Amy Reczek.(05:49) Leadership is learned, not inherent; embrace individuality.(11:32) Practice awareness: Identify feelings and environment impact.(16:37) Establish core identity, then present it effectively.(24:12) Shift business narrative through nonverbal communication training.(29:56) Collaborative approach enhances understanding and client success.(31:52) Prepare mindset for listening, speaking, nonverbal cues.(40:37) Plan, reflect, and act to achieve goals.(43:20) Maintaining cadence is key for reengaging clients.(47:51) Communicate consistently and remind them of priorities.(57:18) Embrace trends authentically; connect and sell. Links and Resources: Amy Reczek - Sales & PresenceSo, You're In Sales: Challenges to fuel your success (and keep you sane)Amy Reczek | LinkedIn Sponsor Links: InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com) Podcast Production Services by EveryWord Media

    1h 4m

About

Truly becoming a great listener and influential communicator requires people to embrace the universality of the human experience. Join Certified Forensic Interviewer Michael Reddington as he speaks with experts from across the spectrum of human communication to explore how they’ve learned to listen and influence others within the context of their lives and careers. Business leaders, investigators, military leaders, scientists, social workers, athletic coaches and beyond all join Michael to share their experiences, perspectives and ideas. Every episode provides listeners with new skills, perspectives and techniques for unlocking hidden value in all of their high impact conversations and relationships.

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