Inside Service Excellence at Southwest Airlines with Elizabeth Bryant Making Waves

Southwest Airlines is unequivocally one of the worlds finest organisations, admired globally for its’ legendary culture and ethos of positively outrageous service. In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20yrs provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.