Retail Disrupted

Natalie Berg
Retail Disrupted

Disrupt or be disrupted - that's the choice facing retailers today. Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. Topics covered include: • Retail leadership lessons: how to thrive in a perpetually evolving retail landscape • How to meet the needs of today's hyper-informed, "on-my-terms" shopper • Unified commerce: the convergence of physical and digital retail • How technology can enhance the customer experience • Store reinvention: how to repurpose bricks & mortar retail • Future of e-commerce • How AI and other emerging technologies will revolutionise the retail sector • Macroeconomic, sociodemographic and ESG trends • Evolution of customer loyalty This is a London-based show with a global audience. For more, visit retaildisrupted.com

  1. Whistl: Why Fulfilment is the Backbone of E-commerce Success

    3 JUL

    Whistl: Why Fulfilment is the Backbone of E-commerce Success

    Whistl’s James Hayes joins Natalie on the podcast to talk about the critical role of fulfilment in e-commerce success. They discuss: The evolution of online shopping: with e-commerce now accounting for nearly 30% of UK retail sales, how can retailers evolve to meet shifting consumer demands? The delivery experience: what’s the risk of getting it wrong? Returns aren’t going anywhere, so how can retailers manage this as efficiently as possible? Should they charge for returns? What role does a 3PL play? Supporting growth: how does Whistl help businesses scale? Don’t overpromise and underdeliver: tips to prepare for peak season. Understanding the true cost of fulfilment.  Whistl is one of the UK’s leading logistics providers, offering scalable and tailored fulfilment solutions for e-commerce retailers and brands. From warehousing to delivery, every solution is built around the needs of their customers to help them scale with confidence.  James’ bio: James Hayes is Whistl Fulfilment’s Director of Business Development. Named one of Scurri’s top 50 e-commerce and shipping influencers, he brings extensive experience in logistics and technology. Previously, James founded Parcel Station, exiting in 2018 to drive growth at Whistl. He specialises in helping brands scale through innovative fulfilment strategies and optimising final-mile delivery for a superior customer experience. A frequent speaker at industry events, podcasts, and webinars, James shares expert insights on building 3PL partnerships to fuel business growth and delight customers.

    25 min
  2. From Skype to Starship: Ahti Heinla on Autonomous Delivery

    1 JUL

    From Skype to Starship: Ahti Heinla on Autonomous Delivery

    Ahti Heinla is the Co-Founder and CEO at Starship Technologies. Previously, he was one of the founders and developers of Skype. He joins Natalie on the podcast to discuss the rise of autonomous delivery and the future of grocery e-commerce. They explore: Skype’s legacy in transforming modern global communications. The future of grocery delivery: drones in the sky and robots on the ground? The economics of autonomous delivery: just how cost-effective is it for retailers to deliver by robot? Are robots the most sustainable form of last-mile delivery? Following on from Prime Minister Keir Starmer’s recent encounter with a Starship robot, what kind of regulatory change would Ahti like to see in the UK? The opportunities for humanoid robots: does Ahti agree with Elon Musk that robots will be babysitting our kids in the future?! 📣 REGISTER -> Join me, Zebra Technologies, and Retail Gazette on July 16 for this webinar on transforming frontline comms. 📣  More on Ahti: In 2013, Ahti Heinla designed a sample retrieval robot to compete in a NASA contest for Mars missions. Armed with that experience, Ahti and his co-founder Janus Friis, realized there was a huge opportunity to disrupt a delivery industry which has yet to be revolutionized by technology. They set to work creating a last-mile robotic delivery solution, which is when Starship Technologies was born. Founded in 2014, Starship now operates in more than 100 service areas worldwide, and its robots have completed more than 8 million deliveries. The company has headquarters in Tallinn, in Ahti’s native Estonia.

    31 min
  3. Amazon Prime VP Jamil Ghani: “Prime is Not A Loyalty Program”

    11 JUN

    Amazon Prime VP Jamil Ghani: “Prime is Not A Loyalty Program”

    Jamil Ghani is the Worldwide Vice President of Amazon Prime, leading product, technology, marketing, decision science, operations, and finance teams that build and operate the membership program for over 200 million members across 26 countries.   He sits down with Natalie at the end of the Amazon Prime analyst event in Seattle to discuss the latest innovations and strategic direction of Prime. They explore: The key pillars of Prime: convenience, savings, entertainment. With new Prime markets like Colombia and Ireland, Jamil discusses why Amazon aims to launch Prime internationally “as quickly as possibly but as slow as necessary”. What Prime is NOT: Jamil says it’s not a loyalty program, not a breakage model, and not a loss leader. Is Prime nearing saturation? Learn where Jamil sees opportunities for further customer acquisition in the US. The first half of the episode focuses on Natalie's takeaways from the Amazon Prime analyst event. If you'd like to skip straight to the interview with Jamil, this starts at 10 minutes. * Natalie will be releasing a Forbes article with more insights from the event later this week. * Jamil’s bio: Over his 7-year tenure, Jamil has accelerated Prime’s growth, tripling the membership and doubling per member spend. He has also broadened Prime's offerings, expanding to 13 new countries and launching new benefits in multiple high-value categories, including health care, grocery, and restaurant food delivery. He works across Amazon’s consumer businesses to innovate on behalf of customers, build the Amazon and Prime businesses, and make customers' life better every day. Before coming to Amazon in 2017, Jamil served as Senior Vice President, Enterprise Strategy, Digital & Innovation, for Target Corporation. Before that, he spent five years at The Walt Disney Company focused on identifying, developing, and launching travel and leisure growth initiatives. This included the MyMagic+ experience system, Shanghai Disneyland Park, and Aulani destination resort. Jamil holds a BA magna cum laude from Harvard College in economics and computer science and an MBA from the Harvard Business School, where he was selected as a Baker Scholar. Jamil lives with his wife and two (soon to be three) daughters in Bellevue, WA.

    19 min
4.8
out of 5
40 Ratings

About

Disrupt or be disrupted - that's the choice facing retailers today. Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. Topics covered include: • Retail leadership lessons: how to thrive in a perpetually evolving retail landscape • How to meet the needs of today's hyper-informed, "on-my-terms" shopper • Unified commerce: the convergence of physical and digital retail • How technology can enhance the customer experience • Store reinvention: how to repurpose bricks & mortar retail • Future of e-commerce • How AI and other emerging technologies will revolutionise the retail sector • Macroeconomic, sociodemographic and ESG trends • Evolution of customer loyalty This is a London-based show with a global audience. For more, visit retaildisrupted.com

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