Risk & Regulation Rundown S2E8 - Vulnerable customers – from expectations to action

In this episode we discuss the FCA’s final guidance on the fair treatment of vulnerable customers. Regular host Andrew Strange is joined by PwC Partner Angus Goldie and Conor D’Arcy, Head of Research and Policy at the Money and Mental Health Policy Institute, to discuss how the guidance will impact both firms and consumers. We cover how the guidance will be supervised and enforced, the challenges firms face in meeting regulatory expectations, and the extent to which the guidance will help consumers.

Please contact our PwC speakers if you’d like to discuss any of the topics covered, at andrew.p.strange@pwc.com and angus.goldie@pwc.com.