Season Two: Miranda Burgum The People Innovation Podcast

Miranda Burgum - Head of People

Welcome to Season Two of The People Innovation Podcast, where host Joe Nagle is in conversation with Miranda Burgum, finding out about Gail’s 52 bakeries in local neighbourhoods striving to provide exquisite coffee and bread's for people to enjoy. 

When Miranda joined she described it as being given a blank piece of paper to create a structure to suit the significant growth in its entirety and from a people perspective.

Listen out for:


3 things that I follow: attracting the best people, training our talent, engaging with our teams

Making sure the team were well equipped to go on a journey

Customer service programme - SHINE


Topics Discussed:


Creation of a three-year strategy to land the basics and evolve and be a great place to work and grow

The mother dough…

Four values: we care for baking, we care for our community, we care for each other and we care for a job well done

Recruitment at Gail's - Job descriptions are very task orientated. Managers are aware they will recruit based on instinct, behaviour, how they demonstrate themselves on an 'experience' shift

Internal comms - facebook group Gails’ Together

Kneading your Career - development programme

Rise with Gails


LINKS:

Innovation White Paper 

Gail's 

Social Media:

Twitter 

Facebook 


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