Social Pulse Podcast: Retail Edition

Mike Allton
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  • MARKETING
  • UPDATED WEEKLY
Social Pulse Podcast: Retail Edition

Join award-winning marketer Mike Allton as he peels back the curtain with retail social media and community managers just like you, unveils the issues they've been struggling with the most, and explores how they've overcome those challenges. Each episode is an honest and frank look at what marketers go through - from awful algorithms to terrific trends - and ideas that you can apply to your own business. Whether you're leading the department or boots on the ground, Social Pulse Podcast: Retail Edition will help you expand your knowledge, address your challenges, and apply successful social media marketing strategies in the years to come. Ready to get your engagement up? Then it's time to sign up. Subscribe today. Brought to you by Agorapulse: the #1 rated social media management solution trusted by over 3,000 agencies. Learn more at www.Agorapulse.com. Produced and Hosted by Mike Allton

  1. 12 DEC

    Overcoming the Culture of No: A Social Media Manager's Guide to Change

    Raise your hand if this sounds familiar: You've got an amazing idea for your company's social media. Maybe it's a fun TikTok series, or a bold new approach to customer engagement. You're excited. You've done your homework. But the moment you present it, you hear those dreaded words: 'We can't do that.' It's frustrating, right? That constant wall of 'no' can make even the most passionate social media manager feel stuck and defeated. But here's the thing - you're not alone, and more importantly, there are proven ways to break through that resistance. That's exactly what we're diving into today with our guest, Chelsea Napolitano. With over ten years of experience leading social media and influencer marketing for Fortune 500 brands, Chelsea has mastered the art of driving change in risk-averse environments. As a strategic communications expert at Stanley Black & Decker, she's successfully transformed social media operations from outsourced to in-house, launched innovative community management programs, and pushed the boundaries of what's possible in corporate social media – all within traditionally conservative environments. Social Pulse Podcast host Mike Allton asked Chelsea Napolitano about: 🛍️ Practical strategies for building cross-functional partnerships that turn skeptics into advocates for your social media initiatives 🛍️ How to present innovative ideas in a way that makes them feel less risky to stakeholders 🛍️ Specific techniques for proving the value of new social approaches through calculated risks and measurable results Learn more about Chelsea Napolitano Connect with Chelsea Napolitano on LinkedIn Resources & Brands mentioned in this episode Stanley Black & Decker Learn more about Agorapulse with a free demo Amazon Blog post : Social Media Dashboards: Features That You Need Blog post: Three Social Listening Case Studies to Motivate You Google Plus Social Pulse community on Facebook Chris Voss Agorapulse blog Show Notes & Transcript: https://www.agorapulse.com/blog/podcasts/retail-edition/overcoming-the-culture-of-no-a-social-media-managers-guide-to-change Brought to you by Agorapulse: the #1 rated social media management solution. Follow Agorapulse on LinkedIn. Produced and Hosted by Mike Allton, Chief Storyteller at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    42 min

  2. 14 NOV

    Why Your Retail Brand Needs to Be on Threads Now (Before Your Competition)

    If you're a retail brand on social media, you've probably been watching the evolution of Threads since its launch last summer. Maybe you created an account early on but weren't sure what to do with it. Maybe you're still on the fence about whether it's worth your time. Or maybe you've been wondering if you've already missed the boat. The truth is, while platforms like Instagram and TikTok are incredibly saturated, making it harder and harder for brands to stand out, Threads represents a unique opportunity. It's like getting a chance to be on Instagram in 2012 or TikTok in 2019. The potential for organic reach, authentic engagement, and community building is extraordinary - but this window of opportunity won't last forever. That's exactly why we've brought in today's guest. Milou Pietersz is the founder of Simply Multimedia, a successful marketing agency that's helping brands navigate the ever-evolving social media landscape. As a content creator herself, with over 60,000 Instagram followers and 10,000 YouTube subscribers, Milou brings both strategic insight and hands-on experience to the table. Originally from the Netherlands and now based in the United States, she brings a unique global perspective to digital marketing, and today, she's here to help us understand why Threads might be the opportunity your retail brand has been waiting for. Social Pulse Podcast host Mike Allton asked Milou Pietersz about: 🛍️ Early Adoption Strategy: Learn specific tactics to establish your retail brand on Threads while organic reach is high and competition is low. 🛍️ Content Optimization: Discover how to adapt your retail content for Threads' unique environment while maintaining brand voice. 🛍️ Resource Management: Get practical insights on incorporating Threads into your existing social strategy without overwhelming your team. Learn more about Milou Pietersz Connect with Milou Pietersz on LinkedIn Connect with Milou Pietersz on X Connect with Milou Pietersz on Threads Connect with Milou Pietersz on Youtube Resources & Brands mentioned in this episode Simply Multimedia Learn more about Agorapulse with a free demo Andrew Davis Kim Garst Wendy's bit.ly Thread's desktop Show Notes & Transcript: https://www.agorapulse.com/blog/podcasts/retail-edition/why-your-retail-brand-needs-to-be-on-threads-now-before-your-competition Brought to you by Agorapulse: the #1 rated social media management solution. Follow Agorapulse on LinkedIn. Produced and Hosted by Mike Allton, Chief Storyteller at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    27 min

  3. 30 OCT

    The Secret Sauce of Retail Social Media: Empowering Employee Voices

    In today's social media landscape, brands are spending millions on influencer partnerships and polished content. But what if the most authentic and engaging voices for your brand are already on your payroll? The challenge for many retail marketers is cutting through the noise on social media and establishing genuine connections with their audience. While mega-influencers and celebrity endorsements might generate buzz, they often lack the authenticity and local credibility that today's consumers crave. That's why more and more retail brands are discovering that their own employees - the people who live and breathe their brand values every day - can be their most powerful asset on social media. But how do you successfully implement an employee advocacy program? How do you empower your team members to become authentic brand voices while maintaining consistency and quality? Today's guest knows exactly how to unlock this potential. Jamie Collins, a marketing leader at Dierbergs Markets, has successfully transformed their social media strategy by putting their employees at the center of their content. She'll share how they've achieved higher engagement, stronger community connections, and more authentic brand storytelling by empowering their team members to share their stories. Social Pulse Podcast host Mike Allton asked Jamie Collins about: 🛍️ The Authenticity Blueprint: Learn the specific framework Dierbergs Markets uses to identify, empower, and support employees in creating genuine social media content that resonates with their local community. 🛍️ Guidelines Without Handcuffs: Discover how to create social media guidelines that protect your brand while giving employees the creative freedom they need to share authentic stories and experiences. 🛍️ Measuring What Matters: Understand the metrics and benchmarks that truly indicate success in employee advocacy programs, beyond just likes and follows, and how to tie social engagement to business objectives. Learn more about Jamie Collins Connect with Jamie Collins on LinkedIn Resources & Brands mentioned in this episode Learn more about Agorapulse with a free demo Dierbergs Markets Dierbergs Markets On Linkedin Learn more about Agorapulse with a free demo Greg Dierberg Love Pop Show Notes & Transcript: https://www.agorapulse.com/blog/retail-industry/retail-social-media-empowering-employee-voices Brought to you by Agorapulse: the #1 rated social media management solution. Follow Agorapulse on LinkedIn. Produced and Hosted by Mike Allton, Chief Storyteller at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    33 min

  4. 19 SEPT

    From Print to Pixels: How to Bring Old-School Retail into the Digital Age

    Are you part of a retail business struggling to move away from traditional newspaper and magazine advertisements? Feeling overwhelmed by the shift to digital marketing and social media? You're not alone. Many brick-and-mortar stores face significant resistance to change. They rely on methods they’ve known for years, leaving them hesitant to embrace new platforms and strategies. This hesitation can leave your business lagging behind, missing out on the vast potential and engagement that social media offers. How do you break through these barriers and convince your team to embrace this change? Today's guest, Courtney McCoy, has successfully navigated this transition, turning resistance into results. As a seasoned social media manager, Courtney took a brick-and-mortar store from relying solely on print ads to achieving a 700% increase in organic reach through social media. Her expertise has brought life and engagement to traditional retail, making her a perfect guide for anyone facing this challenge. Social Pulse Podcast host Mike Allton asked Courtney McCoy about: 🛍️ Overcoming Resistance to Change: Gain insights into convincing leadership and staff to embrace social media marketing. 🛍️ Effective Content Strategies: Learn about content creation tactics that drive significant engagement and organic reach. 🛍️ Community and Ad Management: Understand the importance of community management and running successful traffic ad campaigns. Learn more about Courtney McCoy Connect with Courtney McCoy on LinkedIn Resources & Brands mentioned in this episode Southeastern Salvage Learn more about Agorapulse with a free demo Show Notes & Transcript: https://www.agorapulse.com/blog/from-print-to-pixels-how-to-bring-old-school-retail-into-the-digital-age Brought to you by Agorapulse: the #1 rated social media management solution. Follow Agorapulse on LinkedIn. Produced and Hosted by Mike Allton, Chief Storyteller at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike

    21 min

  5. 4 SEPT

    Overcoming Social Media Setbacks: Insights from a Retail Marketing Expert

    Have you ever found yourself frustrated by the ever-changing algorithms of social media? Or perhaps, you’ve witnessed fluctuating engagement rates that left you scratching your head? These challenges are all too familiar for social media marketers, especially in the retail sector. Navigating these hurdles requires not just technical know-how but also patience, passion, and a bit of intuition. Our guest today, Sofia Vinitskaia, is no stranger to these challenges. As a marketing professional at JOELLE Collection, Sofia has faced and conquered numerous obstacles, from algorithm changes and influencer content delays to the unprecedented disruptions caused by COVID-19. Her journey offers invaluable insights and lessons on turning social media challenges into marketing wins. Social Pulse Podcast host Mike Allton asked Sofia Vinitskaia about: ♉️Strategies for Overcoming Social Media Challenges: Practical tactics for dealing with algorithm changes, fluctuating engagement rates, and influencer content delays. ♉️The Importance of Patience and Passion: How patience and passion can help overcome social media marketing hurdles and lead to successful campaigns. ♉️Adapting to Crises and Unique Perspectives: Adapting social media strategies during crises like COVID-19 and leveraging unique backgrounds, such as economics, in marketing. Learn more about Sofia Vinitskaia Connect with Sofia Vinitskaia on LinkedIn Resources & Brands mentioned in this episode Joelle Collection Learn more about Agorapulse with a free demo Love Pop Threads Episode With Potter's Resorts: How to Turn a Crisis Into a Growth Opportunity Show Notes & Transcript: https://www.agorapulse.com/blog/overcoming-social-media-setbacks-insights-in-retail Brought to you by Agorapulse: the #1 rated social media management solution. Produced and Hosted by Mike Allton, Head of Strategic Partnerships at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    37 min

  6. 22 AUG

    Telling Tales: The Role of Storytelling in Successful Retail Marketing

    Have you ever watched a commercial or read a blog post that really resonated with you, that told a story so compelling it made you feel connected to a brand on a personal level? That's the power of storytelling in marketing. For retail brands, crafting compelling narratives is more than just a strategy—it's a way to build strong, emotional connections with consumers. Today's episode is all about storytelling in retail content marketing. We'll explore how to move beyond simply promoting products to creating stories that captivate and engage your audience. Our guest, Kaleigh Moore, is a seasoned content marketer who specializes in blog content creation and editing for retail and eCommerce brands. She’s here to share her insights and experiences on how storytelling can transform your marketing efforts. Social Pulse Podcast host Mike Allton asked Kaleigh Moore about: 🛍️ The Importance of Storytelling in Retail Marketing: Listeners will understand why storytelling is crucial for retail brands and how it helps build strong emotional connections with consumers. 🛍️ Elements of a Compelling Retail Story: Insights into what makes a compelling story for retail content marketing, including the balance between promotional content and engaging narratives. 🛍️ Practical Tips for Smaller Brands: Practical advice on how smaller retail brands can leverage storytelling effectively in their content marketing, even with limited budgets. Learn more about Kaleigh Moore Connect with Kaleigh Moore on LinkedIn Connect with Kaleigh Moore on X Resources & Brands mentioned in this episode Kaleigh Moore Learn more about Agorapulse with a free demo Forbes Vogue Business Adweek Mad Men Curie Sarah Moret Shark Tank Grace Clark Miri Rodriguez's book: Brand Storytelling AI and Marketing Unpacked show, interview with Chris Penn Fracture SafeLite Auto Repair Show Notes & Transcript: https://www.agorapulse.com/blog/understanding-the-role-of-storytelling-for-successful-retail-marketing Brought to you by Agorapulse: the #1 rated social media management solution. Produced and Hosted by Mike Allton, Head of Strategic Partnerships at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    31 min

  7. 8 AUG

    Success and Struggle: Marketing Insights from Major Retail Brands

    Imagine having a front-row seat to the marketing strategies of some of the biggest retail brands in the world. You've seen their campaigns, bought their products, and maybe even wondered what goes on behind the scenes. What makes certain strategies soar while others fail to take flight? Today, we're diving deep into the world of retail marketing with insights from someone who’s been at the helm of campaigns for brands like Crocs, KSwiss, and the Getty Museum Store. What does it take to make a retail brand truly stand out? What marketing tactics lead to epic victories, and which ones missed the mark? These are the questions we’re diving into with our guest, Erik Huberman. Erik is the CEO and Founder of Hawke Media, a marketing powerhouse known for its innovative and data-driven approach. Erik has seen first-hand what works and what doesn't when it comes to retail marketing. From viral campaigns to behind-the-scenes challenges, he's here to share insights and lessons learned from helping some of the most recognized retail brands achieve their marketing goals. Social Pulse Podcast host Mike Allton asked Erik Huberman about: ♉️Insights into Successful Retail Marketing Strategies: Learn what marketing tactics have worked well for major retail brands like Crocs and KSwiss. ♉️Learning from Challenges and Failures: Hear candid stories about campaigns that didn’t go as planned and the lessons learned. ♉️The Role of Data and Influencer Marketing: Understand the importance of data-driven strategies and influencer marketing for retail brands. Learn more about Erik Huberman Connect with Erik Huberman on LinkedIn Resources & Brands mentioned in this episode Hawke Media Learn more about Agorapulse with a free demo Crocs K Swiss Getty Museum Swag of the Month Science Dollar Shave Club Ellie Ballytotal Fitness Target Love Pop Hawke AI Bombas Show Notes & Transcript: https://www.agorapulse.com/blog/success-and-struggle-marketing-insights-from-major-retail-brands Brought to you by Agorapulse: the #1 rated social media management solution. Produced and Hosted by Mike Allton, Head of Strategic Partnerships at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    31 min

  8. 25 JUL

    Revolutionizing Retail: Making Sense of Gen AI in Retail Media Networks

    Imagine walking into a store where every promotional sign you see is tailored just for you, recommending exactly what you need based on your past purchases and preferences. Now, picture that level of personalization extending to your online shopping experience. This isn't a distant future scenario but a present-day reality thanks to the power of generative AI in retail media networks. Major players like Amazon, Microsoft, and Walmart are leading this transformation, showcasing the monumental shifts in enhancing operations and revolutionizing customer experiences. But what exactly is generative AI, and how is it being applied in retail media networks? Does it really hold the power to change the way retailers interact with customers? And more importantly, how can other brands, including smaller retail media networks, tap into this technology to stay competitive? Our guest today is Eva Dong, a seasoned expert with a decade of AI and digital marketing experience. Eva has held transformative leadership positions at McKinsey & Company and Visa Inc., and is now an entrepreneur dedicated to bringing AI-driven marketing solutions to brands around the world. Eva, welcome to the show! We're excited to dive into the transformative power of Gen AI in retail media networks and how brands can leverage this technology to enhance their customer experiences and operations. Social Pulse Podcast host Mike Allton asked Eva Dong about: ♉️Understanding the Role of Generative AI in Enhancing Customer Experiences: Listeners will gain insights into how generative AI is being used by leading companies like Amazon, Microsoft, and Walmart to revolutionize customer interactions and engagement through personalized recommendations and tailored experiences. ♉️Practical Steps for Adopting AI in Retail Media Networks: The episode will offer actionable advice for smaller retail media networks on initial steps to integrate AI, including the necessary infrastructure, potential challenges, and strategies for effective implementation. ♉️The Future of AI in Retail Marketing: Eva Dong will share her expert perspective on the future role of AI in retail, including the impact on both front-end customer engagement and back-end operational efficiency, helping listeners stay ahead of the curve in AI-driven marketing innovations. Learn more about Eva Dong Connect with Eva Dong on LinkedIn Connect with Eva Dong on X Resources & Brands mentioned in this episode McKinsey & Co Learn more about Agorapulse with a free demo Visa ChatGPT Dall-E Midjourney Sora A Linkedin post by Eva Dong Eva Dong: AI-driven marketing, transforming retail media networks with Gen AI Walmart Plus Katie Richman Loud Labs The Social Media Hat Podcast: AI and Marketing Impact The episode with Feedonomics Azure Personalizer A newsletter: Smart AI Marketing Show Notes & Transcript: https://www.agorapulse.com/blog/revolutionizing-retail-making-sense-of-gen-ai-in-retail-media-networks Brought to you by Agorapulse: the #1 rated social media management solution. Produced and Hosted by Mike Allton, Head of Strategic Partnerships at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.

    27 min
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Join award-winning marketer Mike Allton as he peels back the curtain with retail social media and community managers just like you, unveils the issues they've been struggling with the most, and explores how they've overcome those challenges. Each episode is an honest and frank look at what marketers go through - from awful algorithms to terrific trends - and ideas that you can apply to your own business. Whether you're leading the department or boots on the ground, Social Pulse Podcast: Retail Edition will help you expand your knowledge, address your challenges, and apply successful social media marketing strategies in the years to come. Ready to get your engagement up? Then it's time to sign up. Subscribe today. Brought to you by Agorapulse: the #1 rated social media management solution trusted by over 3,000 agencies. Learn more at www.Agorapulse.com. Produced and Hosted by Mike Allton

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