50 min
Unlocking the Secrets of Disney's Magic - Dan Cockerell Former Vice President Of The Walt Disney Company The Hack Podcast
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- Business
In this Hack episode, Leon, Paul and Dean talk to the former Vice president of the Magic Kingdom at Walt Disney World, Florida, on how to magically lead a team and offers insights into creating a positive culture that encourages creativity, collaboration and innovation and customer success. Dan talks candidly about his lessons and how to generate creative ideas in a team environment and create a magical customer experience.
During his time as VP at Disney, Dan managed a team of 12,000 cast members and entertained over 20 million guests annually. In this role, he oversaw all operations of the world-renowned resort and maintained Disney's impeccable reputation for providing top-notch customer service. He also worked tirelessly to ensure that the guest experience was consistently excellent, leading to record-breaking guest satisfaction scores across all properties in his tenure.
After fulfilling an exciting 26-year career with the Walt Disney Company, Dan and his wife Valerie decided to set out on a new venture and start their own consulting and speaking business https://dancockerell.cm/. His experience in the industry makes him one of the most sought-after advisors in the business.
Bringing the Magic into Your Business
Parks and Resorts have been Dan Cockerell's lifelong passion. He remains a leading innovator in the field, pushing the industry standards for customer service and creating memorable guest experiences worldwide. He will always be remembered for his commitment to excellence at Disney Parks and Resorts, which helped make it one of the most beloved travel destinations.
To bring the magic to your business, you need to get the basics right, take time, focus and consistency; put yourself in your customer's shoes-see what the experience is like from customer'scustomer's point of view-talks to your employees to bring the right approach to your business.
Full Blog over on www.think-cloud.co.uk
In this Hack episode, Leon, Paul and Dean talk to the former Vice president of the Magic Kingdom at Walt Disney World, Florida, on how to magically lead a team and offers insights into creating a positive culture that encourages creativity, collaboration and innovation and customer success. Dan talks candidly about his lessons and how to generate creative ideas in a team environment and create a magical customer experience.
During his time as VP at Disney, Dan managed a team of 12,000 cast members and entertained over 20 million guests annually. In this role, he oversaw all operations of the world-renowned resort and maintained Disney's impeccable reputation for providing top-notch customer service. He also worked tirelessly to ensure that the guest experience was consistently excellent, leading to record-breaking guest satisfaction scores across all properties in his tenure.
After fulfilling an exciting 26-year career with the Walt Disney Company, Dan and his wife Valerie decided to set out on a new venture and start their own consulting and speaking business https://dancockerell.cm/. His experience in the industry makes him one of the most sought-after advisors in the business.
Bringing the Magic into Your Business
Parks and Resorts have been Dan Cockerell's lifelong passion. He remains a leading innovator in the field, pushing the industry standards for customer service and creating memorable guest experiences worldwide. He will always be remembered for his commitment to excellence at Disney Parks and Resorts, which helped make it one of the most beloved travel destinations.
To bring the magic to your business, you need to get the basics right, take time, focus and consistency; put yourself in your customer's shoes-see what the experience is like from customer'scustomer's point of view-talks to your employees to bring the right approach to your business.
Full Blog over on www.think-cloud.co.uk
50 min