161 episodios

How can you create an unshakeable business? My name is Leila Hormozi and I crossed $100M by the age of 28. Now I’m growing acquisition.com into a billion-dollar portfolio. In this podcast, I share the lessons I’ve learned in scaling big businesses and helping our portfolio companies do the same. Buckle up, Let's BUILD.

New Episodes Every Monday & Wednesday!

Build with Leila Hormozi Leila Hormozi

    • Economía y empresa

How can you create an unshakeable business? My name is Leila Hormozi and I crossed $100M by the age of 28. Now I’m growing acquisition.com into a billion-dollar portfolio. In this podcast, I share the lessons I’ve learned in scaling big businesses and helping our portfolio companies do the same. Buckle up, Let's BUILD.

New Episodes Every Monday & Wednesday!

    How To Turn Angry Customers into Raving Fans | Ep 161

    How To Turn Angry Customers into Raving Fans | Ep 161

    “If you try to calm somebody down who's angry, they get more angry." Today, Leila (@LeilaHormozi) offers insightful strategies on transforming angry customers into loyal advocates, emphasizing the supremacy of customer service over price and product. She introduces effective complaint handling frameworks like the H.E.R.E method, and shares experiences from real-life scenarios such as MVP software launch and service failure resolutions, illustrating how these strategies can enhance business practices, reduce churn, and increase customer lifetime value.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (1:31) - The power of customer service
    (6:16) - Handling upset customers
    (12:20) - The H.E.R.E framework
    (15:53) - Jumping into the angry boat with customers
    (23:46) - Turning negatives into promoters
    (26:38) - Overcompensating for mistakes
    (31:36) - Learning from customer complaints
    (36:19) - When you ignore feedback
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 39 min
    Why Punishing Your Team Will Never Work | Ep 160

    Why Punishing Your Team Will Never Work | Ep 160

    “Sales can be a hard thing to do but if you have somebody who makes it fun, it makes it all worth it.” Today, join Leila (@LeilaHormozi) as she guest speaks to talk about the impact of positive reinforcement versus punishment in workplace management, highlighting how supportive environments can boost employee loyalty, productivity, and innovation. Drawing from experiences at Gym Launch and case studies like Coinbase and Neutrogena, Leila provides practical examples of transforming team dynamics and business outcomes through positive reinforcement.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (1:29) - Hiring mistakes and lessons learned
    (4:35) - The turnaround: hiring the right leader
    (6:20) - Positive reinforcement vs. punishment
    (8:03) - Real-world examples: Coinbase vs. Neutrogena
    (12:15) - The cost of punishment in the workplace
    (13:56) - The benefits of positive reinforcement
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 16 min
    Stop Letting Emotions Influence Your Behavior | Ep 159

    Stop Letting Emotions Influence Your Behavior | Ep 159

    “Unless that person is asking for help, then me indulging in that emotion often doesn't actually help.” Today, Leila (@LeilaHormozi) delves into how emotional behavior impacts workplace and personal relationships, highlighting the manipulation tactics of stress, sadness, and anger due to poor communication skills. She offers methods for fostering direct communication to reduce emotional manipulation and enhance productivity.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (0:41) - Understanding emotional manipulation
    (2:43) - Overcoming emotional reactions
    (6:17) - Example #1: Cranky employees and workload
    (9:34) - Example #2: Sadness as an attention-seeking tool
    (17:27) - Example #3: Anger as a manipulative tactic
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 21 min
    How a Fitness Contest Taught Me Business Skills | Ep 158

    How a Fitness Contest Taught Me Business Skills | Ep 158

    “No goal will ever make me happy. The process of achieving the goal, that is what was worth it.” Today, Leila (@LeilaHormozi) shares valuable business insights drawn from her bikini competition experiences, emphasizing the role of practice, behavior, and clarity in goal-setting for achieving success. She provides an unconventional perspective on the importance of perseverance, work-life balance, networking with like-minded individuals, and maintaining integrity in the pursuit of ambitious business objectives.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (1:39) - Lesson 1: Life is not fair
    (6:38) - Lesson 2: Surround yourself with extraordinary people
    (11:43) - Lesson 3: Success is found in who you become
    (17:48) - Lesson 4: Behaviors dictate success, not thoughts
    (22:33) - Lesson 5: Clarity creates speed and success
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 27 min
    I Brainwashed Myself to be Rich | Ep 157

    I Brainwashed Myself to be Rich | Ep 157

    “If you want to make more money, you need to be able to resist urges to spend or to give them money.” Today, Leila (@LeilaHormozi) shares critical strategies for wealth accumulation, including the importance of speed in wealth creation and innovation through frugality. Learn from her journey to a net worth of over $100 million, as she emphasizes the need for a proactive money mindset to build and maintain wealth successfully.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (1:50) - Principle #1: Ignore advice from broke people
    (5:24) - Principle #2: Money loves speed, wealth loves time
    (7:25) - Principle #3: Money goes where attention flows
    (10:02) - Principle #4: Frugality drives innovation
    (13:33) - Principle #5: Always have an 'Oh Sh*t' fund
    (15:14) - Principle #6: Never rush financial decisions
    (18:29) - Mastering emotions around money
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 19 min
    Brutal Truths About Being a Women in Business | Ep 156

    Brutal Truths About Being a Women in Business | Ep 156

    “Hate is the price of success.” Today, Leila (@LeilaHormozi) tackles misconceptions about gender-based disadvantages and emphasizes the importance of self-responsibility, skill development, and resilience. Through personal anecdotes and practical advice, she encourages women to leverage their inherent advantages, manage emotions effectively, and integrate family and business life harmoniously.
    Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
    Timestamps:
    (1:19) - Challenges and misconceptions in the workplace
    (4:55) - 1st: People disrespect you not for your gender
    (10:34) - 2nd: Your values can and will always conflict
    (17:13) - 3rd: Being treated differently ≠ being treated unfairly
    (20:52) - 4th: People will still discredit you no matter what
    (27:20) - 5th: Lots of men will hate you for winning
    (31:57) - 6th: Learning how to say no
    (38:23) - 7th: Being underestimated is not a disadvantage
    (43:22) - 8th: Letting your emotions become an excuse for your behavior
    Follow Leila Hormozi’s Socials:
    LinkedIn | Instagram | YouTube | Twitter | Acquisition 

    • 53 min

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