EP66 Customer-Centric Mindset in The Insurance Sector with Walid Daniel Dib

Welcome to the 66th episode of The Change Officer! Today our main topic is insurance. But wait - we know the insurance business is usually rigid and skeptical about innovations. But when your customer is a TOP priority, things get much more interesting!Walid Daniel Dib is a guy who used to implement blockchain technology solutions into the car insurance industry - and today he's working on reinventing the whole B2C insurance industry.In this episode, Walid shares how his business venture hala focuses on emotion and customer centricity to offer the simplest and most cost-effective way to purchase an insurance policy - in literally 3 minutes.Tune in to learn about:- How to make people not hate insurance- Customer centricity in the world of B2C insurance- How to approach VCs from a startup point of viewEnjoy! #TheChangeOfficerHost: Vuk Zlatarov Guest: Walid Daniel DibProduction company: PoddsterStart your own podcast! Book a free consultation at https://poddster.com/ Follow our guest on Linkedin: https://www.linkedin.com/in/wdanieldib/Check out hala on Linkedin: https://www.linkedin.com/company/joinhala/LISTEN TO THE PODCAST 🎙 SoundCloud - http://bit.ly/SC_TheChangeOfficer Apple Podcast - http://bit.ly/Apple_TheChangeOfficer Google - http://bit.ly/Google_TheChangeOfficer Spotify - http://bit.ly/Spotify_TheChangeOfficer CONNECT WITH US:Website - https://www.thechangeofficer.comInstagram - https://www.instagram.com/thechangeofficerLinkedIn - https://www.linkedin.com/company/the-change-officer-podcastFacebook - https://web.facebook.com/TheChangeOfficerTwitter - https://twitter.com/changeofficer_TIMESTAMPS:00:00 - Highlights00:48 - Intro02:20 - Walid's opinion on the insurance business in the UAE region04:05 - Why is there no change in the insurance business for years04:51 - What is blockchain?06:28 - The story of how the idea of insurance and blockchain was born09:50 - The beginning of hala14:55 - Difference between hala and other insurance businesses16:59 - What is dynamic insurance for customers19:16 - What are the biggest drivers for Walid21:43 - Why Walid decided to go on the VC road24:25 - How to approach VCs28:48 - What is the one most important skill for an entrepreneur31:09 - Failure that later set Walid to a greater success33:40 - If there is one thing that Walid could change, what would that be?34:28 - This or that questions