Gainsight's CEO on the conference that launched the customer success movement

In episode two, AK catches up with his former boss, Nick Mehta, CEO of Gainsight. They talk about how Gainsight hitched its fate not to a technology or a trend, but to its customers, and went all in on creating a community for them with the Pulse Conference. This interview was recorded before the announcement that Vista Equity Partners would be making a majority investment in Gainsight, valuing the company at $1.1B. But AK and LB discuss the role the Pulse movement played in helping the company reach this pivotal moment.

AK and LB also discuss some good news from Airbnb and Beautycounter, as well as recent public and private market movements that validate the importance of investing in your customer relationships.