Give an Ovation: The Restaurant Guest Experience Podcast

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Give an Ovation: The Restaurant Guest Experience Podcast Podcast

An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.

23 HR AGO

Boosting Guest Experience and Sales: Strategies from Toast’s CMO Kelly Esten

Send us a textIn today’s competitive restaurant landscape, having the right tools can make or break your guest experience. On this episode of Give an Ovation, Zack Oates talks to Kelly Esten, CMO of Toast, about the journey behind one of the industry’s leading POS systems and how it helps restaurateurs succeed by focusing on what truly matters: the guest experience. From automating marketing to building rugged hardware designed for the demanding restaurant environment, Kelly shares the strate...

22 min
6 DAYS AGO

Mastering Iconic Restaurant Experiences: Chef Glenn Rolnick on Carmine's and Virgil's Success

Send us a textEver wondered what it takes to run iconic restaurants in some of the most bustling locations in the world? Join us as we sit down with Chef Glenn Rolnick, the mastermind behind the culinary operations of Carmine's and Virgil's. With over two decades of experience, Chef Glenn shares the captivating journey of Carmine's—from its humble beginnings on the Upper West Side in 1990 to becoming a culinary staple in Times Square, Atlantic City, and the Bahamas. Discover the magic of Carm...

21 min
12 SEPT

Mastering Restaurant Grand Openings and Tech Innovations in Hospitality with Richmond Green

Send us a textWant to unlock the secrets behind a seamless restaurant grand opening? Richmond Green, VP of Operations at Gusto Fresh Bowls and Wraps, joins us to share his invaluable insights from his extensive experience, including his tenure at Chick-fil-A. Discover why he compares grand openings to major sporting events and how adaptability and thorough preparation are your best allies. Richmond recounts the high-stakes opening of a New York location, revealing how bringing in skilled lead...

20 min
11 SEPT

How to Win the Restaurant Game: Insights from Peter Romeo

Send us a textIn the world of hospitality, few voices are as respected and influential as Peter Romeo's. With nearly 40 years of experience covering the restaurant industry, Peter has seen the rise and fall of countless concepts and the evolution of guest expectations. In this episode of "Give an Ovation," host Zack Oates dives deep with Peter to explore the key traits of successful restaurateurs, the importance of truly listening to guests and employees, and the ever-changing landscape of th...

23 min
10 SEPT

Easy, Breezy Guest Experiences with Melissa Cummings of Tropical Smoothie Cafe

Send us a textIn today’s episode of Give an Ovation, we have the pleasure of chatting with Melissa Cummings, VP of Digital Marketing at Tropical Smoothie Cafe. With over 20 years of experience in the restaurant industry, including a significant role at Domino's managing one of the largest loyalty programs, Melissa brings a wealth of knowledge and a passion that goes beyond the job—it's her obsession. She shares how Tropical Smoothie Cafe strives to offer guests a "five-minute vacation" throug...

25 min
6 SEPT

How Original ChopShop Keeps Guests Coming Back with Jason Morgan

Send us a textIn this episode of Give an Ovation: The Restaurant Guest Experience Podcast, host Zack Oates sits down with Jason Morgan, CEO of Original ChopShop, a rapidly expanding fast-casual restaurant known for its "better-for-you" menu. Jason shares insights on how his team, with experience from Zoe’s Kitchen, scaled Original Chop Shop from three to nearly 30 units. Key strategies include prioritizing technology by hiring an in-house IT expert early on, fostering a culture of continuous ...

17 min
5 SEPT

Sucré's Secret Sauce with James Vitrano

Send us a textCreating an exceptional guest experience goes beyond just serving great food—it’s about making every interaction meaningful. On this episode of "Give an Ovation," Zack Oates chats with James Vitrano, co-owner of Sucre, who shares his journey from being a lawyer to becoming a leading restaurateur. James opens up about his unique approach to guest service, focusing on kindness, understanding, and connection as the core of his business philosophy. With a background that includes le...

17 min
4 SEPT

Empowering Women in Restaurants and Business with Dawn Lafreeda of Denny's

Send us a textIn this episode of Give an Ovation, host Zack Oates sits down with Dawn Lafreeda, one of the most inspiring entrepreneurs and restaurant leaders in the industry. From starting as a server at Denny’s at 16 years old to becoming the largest female franchisee in the full-service restaurant industry, Dawn shares her incredible journey and the drive that fueled her success. She also discusses her passion for supporting women entrepreneurs through her documentary, Show Her the Money, ...

23 min

An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.

Creator

Ovation
Years Active

2020 - 2024
Episodes

331
Rating

Explicit
Copyright

© 2024 Ovation Up, Inc.
Show Website

Give an Ovation: The Restaurant Guest Experience Podcast