AI @ HLTH: Transcarent AI Concierge Reduces Friction and Improves Individuals Navigate their Health Benefits Plans

In this episode of AI @ HLTH on The Beat, Sandy Vance speaks with Dr. Benjamin Nguyen from Transcarent about the innovative Wayfinding platform, which integrates AI to enhance healthcare navigation for employees. They discuss the challenges of healthcare engagement, the importance of personalized experiences, and the role of AI and LLMs in transforming healthcare delivery. Dr. Nguyen emphasizes the need for privacy and security in healthcare AI solutions and shares insights on the future of AI in the industry.

In this Episode they discuss:

• Employees deserve benefits that empower them with guidance.
• Transcarent aims to simplify healthcare navigation.
• Wayfinding connects various healthcare solutions in one platform.
• Healthcare complexity leads to disengagement among employees.
• AI can provide personalized healthcare experiences.
• LLMs enhance engagement by tailoring responses to individuals.
• Privacy and security are paramount in healthcare AI.
• Transcarent does not train LLMs on customer data.
• The future of healthcare will see more subtle AI integration.
• Investing in innovative solutions is key for employers.

A little about Dr. Benjamin Nguyen: 

Dr. Benjamin (Ben) Nguyen, M.D. is a healthcare and AI product leader. At Transcarent, Dr. Nguyen currently leads the Transcarent AI team which is tasked with expanding Transcarent’s suite of AI products while maintaining the highest standards for patient safety. Throughout his career, Dr. Nguyen has led multiple teams building AI products ranging from hospital AI deployment platforms, radiology AI safety applications, chatbots for patients, and AI tools for clinicians. Dr. Nguyen is known as an expert on AI in healthcare, and was recently called to testify before Congress on the subject, educating lawmakers and the public about the potential and safety risks of AI. He is also a guest lecturer at the University of Southern California, where he teaches about AI fundamentals and safety in healthcare. Dr. Nguyen received his Doctor of Medicine degree at the Keck School of Medicine of USC, as well as graduate specialization certificates from the Marshall School of Business and the Viterbi School of Engineering. He is a Bay Area native and lives in San Francisco, California.