AI Ireland with Mark Kelly

AI Ireland
AI Ireland with Mark Kelly

Join host Mark Kelly on the AI Ireland podcast as he explores the impactful applications of AI in both business and society. Discover groundbreaking research, innovative technologies, and thought-provoking discussions on the ethical implications of AI. Gain valuable insights into how AI is being applied to business and society, as Ireland drives positive change and fosters innovation in this dynamic podcast.

  1. 2 DAYS AGO

    E201 ‘Evolution of AI & Machine Learning in Customer Support’ with Intercom’s Fergal Reid

    Today's guest is  Fergal Reid, VP of Artificial Intelligence at Intercom. Fergal is an experienced AI professional who has navigated the complexities of the ever-changing AI field. From machine learning ventures to strategic roles in prominent organisations like Intercom, Fergal provides invaluable insights into how AI is shaping the future. Topics include: 0:00 His journey from Computer science to startups, PhD, Optimizely & Intercom 4:07 Why he was drawn to Intercom’s Dublin HQ, ML opportunity and impact 5:40 How Intercom embraced AI post-ChatGPT, rapid pivot and adoption 9:52 Automating complex support flows reliably and profitably with Fin 14:52 A high-performing AI team balancing autonomy, fast experiments & accountability 19:10 While AI progress is slowing; core tech still improves & AI reshapes work 25:41 Policymakers must prepare as AI transforms customer service 29:12 Why he wouldn’t redo his PhD now but AI changes research and careers

    33 min

  2. 5 JUN

    E200 'Building an AI Community and Vision' Celebrating 200 episodes of AI Ireland with Mark Kelly

    As part of our milestone 200th episode, the roles are reversed as AI Ireland Founder Mark Kelly takes the hotseat as he delves into the visions, accomplishments, and aspirations of AI Ireland. The host of this special episode: Artificial Intelligence. Join Mark and his virtual host as he explores the nuances of AI, from its humble beginnings to its transformative impact on industries and its potential to reshaping the future. Topics include: 0:00 From humble beginnings to building a thriving AI community 2:11 Making AI accessible, inclusive and community-driven 3:16 Excitement for how Agentic AI is transforming healthcare 5:26 Advice to solve real problems, start small and learn from others 6:15 Showcasing everyday AI use cases to inspire action 7:39 Using AI personas, prompts and future-thinking for insights 9:29 Being surprised by guests' humility and problem-solving focus 10:32 Using AI to boost productivity, innovate and grow

    15 min

  3. 29 MAY

    E199 ‘Building Trust and Expertise in Financial Services’ with Reitigh’s Brian Walsh

    Today's guest is Brian Walsh, CEO at Reitigh. In the episode, Brian explores the nuanced perspectives surrounding AI in the financial services industry. He sheds light on the challenges of growing a business, the importance of specialisation and the strategic use of AI as a tool rather than a magic bullet. This episode was produced in partnership with Enterprise Ireland. Topics include: 0:00 Co-founding Reitigh to solve data integration challenges 1:59 Opting for Bootstrapped, profitable, trust-driven growth over rapid fundraising 4:36 Navigating silent sales cycles through networking and iteration 7:20 Investing in specialist talent to drive differentiation 8:22 Connecting financial systems to add actuarial insight and support 9:39 How Specialist support builds trust, drives referrals and enables growth 11:41 Realistic AI use amid hype, regulation, geopolitical risks 14:31 How AI enables automating document data extraction with oversight 16:17 Build deep domain expertise, invest in smart people, use AI as accelerator 19:08 Advice to use Enterprise Ireland early and find open, hungry mentors 22:15 Plans on scaling sales, rebranding and unified messaging for growth

    25 min

  4. 15 MAY

    E198 ‘The New AI Era of Freight Management’ with Prodensus’ Frankie Bates

    Today’s guest is Frankie Bates, CEO and Co-Founder at Prodensus. In the podcast, Frankie delves deep into the birth of his groundbreaking company, Prodensus, highlighting the innovative strides and the challenges of operating within the freight industry.Topics include: 0:00 How a frustration with data inefficiency led to founding Prodensus 2:08 Why data accuracy is critical as freight data errors cost millions 3:03 Automating logistics data to reduce cost and gain insights 4:15 How their AI pivot was validated by winning at the  National Startup Awards 5:23 Adapting quickly and empowering a tech-passionate team 7:02 Using algorithms to categorise, clean and analyse ambiguous freight data 8:32 How the Microsoft's founders program provided unexpected value beyond cloud services 9:37 Global supply chain disruptions highlight the need for data-driven optionality

    12 min

  5. 8 MAY

    E197 ‘AI’s Emotional Revolution’ with emotionise’s Marie Toft

    Today's guest is Marie Toft, Founder and CEO at Emotionise. In a rapidly evolving technological landscape, emotions and technology might seem like disparate concepts. However, today’s guest Marie, with her unique background and visionary approach, has seamlessly intertwined these elements to create a groundbreaking AI model. Her journey is a testament to the power of emotional intelligence in tech innovation. Topics include: Today's guest is Marie Toft, Founder and CEO at Emotionise. In a rapidly evolving technological landscape, emotions and technology might seem like disparate concepts. However, today’s guest Marie, with her unique background and visionary approach, has seamlessly intertwined these elements to create a groundbreaking AI model. Her journey is a testament to the power of emotional intelligence in tech innovation.Topics include: 0:00 Her journey from broadcasting to building an emotionally intelligent AI startup 3:14 How the pandemic pivot sparked a bold AI startup despite scepticism 5:14 EIMEAR, their emotionally intelligent AI with proprietary training data 7:43 Building a rare, valuable emotional intelligence dataset from scratch 8:50 How only 30% passed their emotional intelligence writing test 10:48 Leveraging Microsoft credits as an early OpenAI adopter 14:51 How education and communication are key to overcome fear of AI 16:58 How AI impacts all aspects of life, requires change management

    19 min

  6. 1 MAY

    E196 'AI Literacy and Equity' with Ireland's AI Ambassador Patricia Scanlon

    Today's guest is Patricia Scanlon, Founder, Chair of Ireland's AI Council & Ireland's AI Ambassador. In a thought-provoking discussion, Patricia delves into the transformative impact of AI on education, business, and society. Her conversation explores the journey of innovation, the challenges of early adoption and the ethical implications of AI technology. Topics include: 0:00 How her previous work in ethical voice AI transformed education industry standards 5:11 The AI Ambassador role has evolved from awareness to expert-led collaboration 7:15 Being fascinated by AI's societal impact and inner workings 7:58 AI progress is shockingly fast and unpredictable 9:29 Why AI is overhyped in valuations but underhyped in business integration 12:50 The importance of AI literacy and role of tools like ChatGPT to learn 16:08 Advice to hire AI-savvy employees or those willing to learn AI

    19 min

  7. 24 APR

    E195 “Navigating the Landscape of Innovation and Entrepreneurship” with IRDG’s Dermot Casey

    In the ever-evolving landscape of technology and innovation, the journey of entrepreneurship is often fraught with challenges, discoveries, and milestones. Dermot Casey, a seasoned entrepreneur and innovation advocate, provides an insightful narrative about his experiences and the transformative role of technology in today's world. Topics include: 0:00 His journey from From rural Ireland to AI pioneer 2:23 Building Storyful from startup to acquisition in four years 7:23 His experience with NDRC supporting early-stage tech companies 10:22 Know when to quit and how persistence can sometimes cause harm 12:38 Success is about relationships and everyone is figuring it out 14:35 How Ireland excels in innovation but needs greater investment and vision 21:24 Why Ireland should encourage entrepreneurship through education, collaboration and investment 25:04 Workshops teach AI for productivity, creativity and data analysis 28:49 Using AI to analyze proprietary data improves decision-making and innovation 32:27 Applying AI to analyze reviews, solve problems, and enhance productivity 34:12 Advice to solve a significant problem, keep it simple and use authentic marketing

    39 min

  8. 17 APR

    E194 'AI, Startups, and the Future of Enterprise Collaboration' with Microsoft's Annie Pearl

    Today's guest is Annie Pearl, CVP and GM of Azure Experiences and Ecosystems at Microsoft. As technology continues to evolve at an unprecedented pace, artificial intelligence remains at the forefront of innovation for startups and large corporations alike. In this podcast, Annie delves into the rapidly transforming landscape of AI startups and the opportunities and challenges they present. Topics include: 0:00 Startups prioritising responsible, integrated AI for rapid growth 3:52 Why enterprises race to adopt AI responsibly through startups 5:19 How Microsoft supports startups with tech, funding and enterprise matchmaking 8:06 The role of Copilot driving major time & cost savings across enterprises 9:46 Utilising AI tools boost employee satisfaction, retention and creativity 10:22 Advice to start small with AI or go advanced - just start now 11:17 Why AI in healthcare is exciting due to time savings & impact

    13 min
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5
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6 Ratings

About

Join host Mark Kelly on the AI Ireland podcast as he explores the impactful applications of AI in both business and society. Discover groundbreaking research, innovative technologies, and thought-provoking discussions on the ethical implications of AI. Gain valuable insights into how AI is being applied to business and society, as Ireland drives positive change and fosters innovation in this dynamic podcast.

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