E448 Scott Downes, Chief Technology Officer at Invisible Technologies

Today's guest is Scott Downes, Chief Technology Officer at Invisible Technologies. Founded in 2015, leaders use Invisible’s tech-enabled, next gen outsourcing service to scale operations, cut costs and support their teams. Invisible is a team of business process & technology experts who help clients - such as Klarna, DoorDash, Grubhub and Canon - to solve complex scale challenges, to optimize mind numbing workflows, and everything in between.

Scott is an experienced, hands-on technical leader, as well as a builder of great teams and great technology. He excels in visual design, user interface and communication, but complements those skills with many years of experience in architecting and supporting scalable technology systems. Scott is also a veteran at teaching and mentoring employees, ranging from the technical software engineers to the very creative such as graphic designers and web developers.

In the episode, Scott chats about:

The interesting work he does with Invisible Technologies,

Problems they are solving for businesses,

How they are using AI, ML and automation in their platform,

Use cases of the benefits they bring to customers,

Team structure & day-to-day life of the team