
48 episodes

Questions for now - Compelling perspectives on digital CX TELUS International
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- Technology
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5.0 • 16 Ratings
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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How can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.
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A trailer for now: Questions for now - Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).
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Matt Dixon on overcoming customer indecision
Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."
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Seth Earley on setting the groundwork for AI implementation
Seth Earley, consultant and award-winning author of The AI Powered Enterprise, joins us to discuss setting the groundwork for AI implementation
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Bitpanda on the future of investing
On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices.
Tune in to hear Lukas' take on hot-button issues in the investing space including meme stocks, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail. Grab a note pad; you won't want to miss this! -
How a modern fintech is transforming traditional banking
On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe.
Tune in to hear the origin story of Moss and how it was born from a passion to resolve common painpoints in the customer experience. Ante also shares insight in how fintech is evolving, key driving factors and the impact of regulations on the industry. Go on, give it a listen!
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Customer Reviews
Well worth a listen.
This is a great podcast for any company trying to build an effective cx department.
Insightful and informative interview
Really enjoyed the interview with John from Nest