48 episodes

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

Questions for now - Compelling perspectives on digital CX TELUS International

    • Technology
    • 5.0 • 16 Ratings

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

    How can brands keep up with algospeak?

    How can brands keep up with algospeak?

    On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

    • 21 min
    A trailer for now: Questions for now - Compelling perspectives on digital CX

    A trailer for now: Questions for now - Compelling perspectives on digital CX

    Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

    • 59 sec
    Matt Dixon on overcoming customer indecision

    Matt Dixon on overcoming customer indecision

    Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."

    • 25 min
    Seth Earley on setting the groundwork for AI implementation

    Seth Earley on setting the groundwork for AI implementation

    Seth Earley, consultant and award-winning author of The AI Powered Enterprise, joins us to discuss setting the groundwork for AI implementation

    • 33 min
    Bitpanda on the future of investing

    Bitpanda on the future of investing

    On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices.

    Tune in to hear Lukas' take on hot-button issues in the investing space including meme stocks, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail. Grab a note pad; you won't want to miss this!

    • 25 min
    How a modern fintech is transforming traditional banking

    How a modern fintech is transforming traditional banking

    On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe.

    Tune in to hear the origin story of Moss and how it was born from a passion to resolve common painpoints in the customer experience. Ante also shares insight in how fintech is evolving, key driving factors and the impact of regulations on the industry. Go on, give it a listen!

    Visit our website to learn more about TELUS International and our digital CX solutions.

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    • 20 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

Tara Breatnach ,

Well worth a listen.

This is a great podcast for any company trying to build an effective cx department.

Daithi M ,

Insightful and informative interview

Really enjoyed the interview with John from Nest

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