39 episodes

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

Questions for now - Compelling perspectives on digital CX TELUS International

    • Technology
    • 5.0 • 16 Ratings

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

    How can brands rethink data security to maintain customer trust?

    How can brands rethink data security to maintain customer trust?

    On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS International.

    • 31 min
    How can brands leverage innovation to recruit top-tier talent?

    How can brands leverage innovation to recruit top-tier talent?

    On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out. Listen for the compelling perspectives of Tricia Williams, director, research, evaluation and knowledge mobilization at Future Skills Centre, and Pamela Rodas, senior director, global talent acquisition at TELUS International.

    • 25 min
    How do customer expectations change in difficult economic climates?

    How do customer expectations change in difficult economic climates?

    On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, vice president of customer experience innovation at TELUS International.

    • 21 min
    How can brands keep up with algospeak?

    How can brands keep up with algospeak?

    On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

    • 21 min
    A trailer for now: Questions for now - Compelling perspectives on digital CX

    A trailer for now: Questions for now - Compelling perspectives on digital CX

    Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

    • 59 sec
    Matt Dixon on overcoming customer indecision

    Matt Dixon on overcoming customer indecision

    Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."

    • 25 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

Tara Breatnach ,

Well worth a listen.

This is a great podcast for any company trying to build an effective cx department.

Daithi M ,

Insightful and informative interview

Really enjoyed the interview with John from Nest

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