109 episodes
Service Without Excuses With Rob M Lyon Rob M Lyon
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- Business
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
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Why Are You So Damn Negative?? The Glass Doesn’t Have To Be Empty!!
Well, it’s been a minute guys, and I definitely missed you!!Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more ...
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Do You Standout?? With Evan Carmichael
This was a lost interview that I did with a great Evan Carmichael last year!!In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform.In this episode of the service without excuses podcast, we discuss even beyond the ...
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Why Your Next Hire Can Kill or Save Your Business!!
You Heard me right, the next hire you make can build or destroy your business!!Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.caIn the challenging market we have today , hiring the right candidate for the right job at the right company is more important than everIn this Episode of the service without excuses podcast we discussed this in great deal over and over discussing what he measures ...
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Why Overcoming Objections Is Critical To Your Business
One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to be. Selling a product or service is about how you and your client relate to one another, the more commonalities you have about things that will...
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Help, I Think My Fence (Business) Has Fallen Down!!
One of my clients emailed 📧 me in a bit of a panicShe said, and I quote ”Help, my fence is falling down 👇After a second or two, I was able to put what she was asking togetherHer rate of attrition was very high, and she was losing customers and clients faster and fasterMy first question was, what are you doing to keep them?I often refer to clients with this, Where is your fence lying at??If it’s half way down, that’s one thing but if it’s on the floor something has to be done quick 🏃♀️ 🏃♂️In...
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“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!
We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant (which most likely you never will) there are a lot of features on the wall that operate their system. Even tho...