36 min
Episode #14: McKinsey's Laura Semlies' Philosophy on Transparency in the Patient Experience Patient Journey Pioneers
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- Technology
Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority.As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology ...
Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority.As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology ...
36 min