34 min
Episode #11: How LifeBridge Health Bridges the Gaps of Digital Literacy Patient Journey Pioneers
-
- Technology
Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa holds a strong belief that the patient should be viewed as a digitally enabled participant, a notion that digital healthcare executives should consider when designing the patient journey. She discusses the importance of balancing digitization, humanization, and personalization. We top the episode off with emerging technologies in healthcare and the ones she predicts to see on the horizon, and shares her best practices for leadership in the workspace (and life in general).
About Tressa:
Tressa has been Chief Information Officer for LifeBridge Health since 2012. Further she has had responsibility as Senior Vice President over HIM as well as the system’s Call Centers/Virtual Hospital in Maryland, the Philippines and Israel. LifeBridge Health, a over $2.2B in revenue not for profit system, consists of Sinai Hospital, Northwest Hospital, Carroll Hospital, Grace Medical and Levindale Hebrew Geriatric Center and Hospital, and its subsidiaries and affiliated units, With nearly 13,000 employees and a vast physician network, LifeBridge Health provides patients with a continuum of care as a partner for lifelong health with various joint ventures in Assisted Living, Subacute, Retail Pharmacy, Urgent Care, Fitness Centers, etc. As one of the largest and most comprehensive providers of health-related services to the people of Maryland, LifeBridge Health has the technology, skills and expertise of an academic system with the warmth and personal attention of a community continuum of care. Tressa is Chairman of the Technology Committee for CRISP, Maryland’s State Health Information Exchange (HIE), has led their national network committee and a member of the Premier Member Technology Committee (MTIC). She is proud of Lifebridge 2019 ‘Most Wired’ status. Recent industry recognition includes Becker’s 2019 Top Women CIO, 2019 HIMSS Top Twenty, 2020, HIMSS 2020 Six Females to know in Healthcare IT and Beckers Top 100 CIOs.
Show notes:
Follow Tressa on LinkedinArticle mentioned by Tressa: https://hbr.org/2022/05/the-telehealth-era-is-just-beginning
Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa holds a strong belief that the patient should be viewed as a digitally enabled participant, a notion that digital healthcare executives should consider when designing the patient journey. She discusses the importance of balancing digitization, humanization, and personalization. We top the episode off with emerging technologies in healthcare and the ones she predicts to see on the horizon, and shares her best practices for leadership in the workspace (and life in general).
About Tressa:
Tressa has been Chief Information Officer for LifeBridge Health since 2012. Further she has had responsibility as Senior Vice President over HIM as well as the system’s Call Centers/Virtual Hospital in Maryland, the Philippines and Israel. LifeBridge Health, a over $2.2B in revenue not for profit system, consists of Sinai Hospital, Northwest Hospital, Carroll Hospital, Grace Medical and Levindale Hebrew Geriatric Center and Hospital, and its subsidiaries and affiliated units, With nearly 13,000 employees and a vast physician network, LifeBridge Health provides patients with a continuum of care as a partner for lifelong health with various joint ventures in Assisted Living, Subacute, Retail Pharmacy, Urgent Care, Fitness Centers, etc. As one of the largest and most comprehensive providers of health-related services to the people of Maryland, LifeBridge Health has the technology, skills and expertise of an academic system with the warmth and personal attention of a community continuum of care. Tressa is Chairman of the Technology Committee for CRISP, Maryland’s State Health Information Exchange (HIE), has led their national network committee and a member of the Premier Member Technology Committee (MTIC). She is proud of Lifebridge 2019 ‘Most Wired’ status. Recent industry recognition includes Becker’s 2019 Top Women CIO, 2019 HIMSS Top Twenty, 2020, HIMSS 2020 Six Females to know in Healthcare IT and Beckers Top 100 CIOs.
Show notes:
Follow Tressa on LinkedinArticle mentioned by Tressa: https://hbr.org/2022/05/the-telehealth-era-is-just-beginning
34 min